Download the MP3 [ 11.5 Minutes - 2.6MB ]
Here is a new podcast for you today about dealing with customer complaints. I had a horror Thursday this week with two customer complaints coming in almost at once, which is never good for business moral. A complaint though is an opportunity to improve your business and as a result I made some adjustments to our processes. This podcast explains how to deal with customer complaints and turn them into an exercise in business growth.