Comments on: Paypal Review

By: Katie

Katie — Thu, 02 Feb 2012 19:58:24 +0000

I’ve been using PayPal service for 2 years with no problems at all until last week.
They’ve limited my account saying that I have unauthorized credit card linked to my account, which is an absurd. Now I called them telling that I have unpaid items on Ebay and I need PayPal to either remove that limitation or close my old account and let me open a new one. They told me that I must find another way to pay sellers, because I can’t use PayPal anymore!
I am very disappointed with them and will never recommend anyone to use their service..

By: Warren Gurnon

Warren Gurnon — Sun, 01 Jan 2012 20:25:40 +0000

This is Warren Gurnon from Paypal and I’m in charge of the merchant solutions department. You can e-mail me with any question or issue you might have at wgurnon@paypal.com. Guys, get the facts straight and make this one of you 2012 new year resolutions becuase most of what you guys wrote here are nonsense.

By: Ebabe

Ebabe — Fri, 30 Dec 2011 16:49:48 +0000

As a seller, I am very upset that my money is being held for 21 days. I pay for shipping upfront because I don’t want to use ebay shipping services (plus packaging supplies)while the purchaser receives and is able to use the item(s) before I am even able to touch my money. It is not the purchasers fault either because they have already paid. It is PayPal that is the problem by tieing up the money. I have been fortunate enough as to not been scammed by a buyer or seller and Ebay/Paypal siding with cons because they somehow make them more money. But doesn’t mean it could never happen.

By: 7 Simple Methods to Blog Like a Pro Even if you’re Not an Expert [Part 2] | AdamTroudart.com - Honest Internet Marketing

Wed, 31 Aug 2011 20:56:25 +0000

[...] Following one of Yaro’s reviews as a guideline, write a thorough review about each product, including an overview of the product, its upsides as well as downsides. Don’t simply copy the reviews provided by the product owner as you won’t gain any trust or sales this way. [...]

By: Transcription Place

Transcription Place — Sun, 07 Aug 2011 05:01:34 +0000

With Paypal I was able to eliminate credit card processing. In practical terms it meant better prices for my clients. For a small business starting out with credit cards can be very expensive, but I liked the pay as you go approach of Paypal.

By: Colton bask

Colton bask — Sun, 07 Aug 2011 00:31:16 +0000

I had Paypal for so long but its hard for a teen to get a verified account. Alertpay is way better for teens you don’t need a credit card only a phone call from a robot to get verified if you sign up under my refferal link you get a free $5 to your account https://www.alertpay.com/?fHHQetqYzRmv%2fG3Td22xvA%3d%3d

By: tony

tony — Mon, 23 May 2011 20:02:19 +0000

THEY STOLE MY MONEY! I have a small business that I take payments from my website through PayPal. Last week I was sent an email out of nowhere that my account now has “Limited Access” and it is unremoveable. This means that they have locked my account for 6 months and I am unable to remove any money from it. According to PayPal I am “Linked” to this mysterious other account or accounts and that is why. They refuse to tell me what account or who owns them or how I even got flagged as “linked” I have spoken to “Level 3 Limited Access” support and their manager and supposedly there is no one else I can speak too. I have $1300 tied up in my account that I needed for this week as I am moving my mom from Florida to New York and I need the money to help pay for the moving truck and gas. I already have my plane ticket bought for the ride back as well. This is a great inconvenience and complete BS as I am the only person I know that uses Paypal. If you want to one day be locked out of your money for 6 months for no reason and told “Sorry, nothing we can do” then I highly recommend this company.. If you like having access to your money then I would go somewhere else.. STAY AWAY FROM THIS COMPANY THEY STOLE MY MONEY!!!!!!!!!!! I keep all of my finances tight and clean and this is an INSULT.

By: ncole

ncole — Wed, 04 May 2011 18:03:07 +0000

I too am a powerseller..top rated seller.. with 100% positive feedback and all of a sudden paypal froze my account. they said i sold a couple gift cards under the value..hello who would buy gift cards at regular value on Ebay! Good things I just made a car payment that very morning! I returned money to a buyer that thank goodness I had not shipped his item or I would had been at a huge loss! PAYPAL is a fraud.they will keep your money! Limit your account without warning! I advise everyone to withdraw your money immediately better yet dont use paypal! My ebay depended on paypal now my monthly revenue is down.

By: riz

riz — Thu, 13 Jan 2011 07:57:55 +0000

I just had my very worst nightmare with PAYPAL and it just happened last month days before Christmas…I have been using Paypal for almost 3 years..now since we move to a different state and it is so hard to find a job..I decided to sell some of my stuff that I dont really use so I can buy gifts for my family so I sell my COACH laptop cover/shoes/wallet and 2 of my Louis Vuitton Purses…and guess what????????????They FREEZE my account and hold $845 saying that Iam selling high-end items (i was like…wtf!!!those are my personal stuff … and when was the first day they prohibit to sell high-end items?shouldn’t they freeze those accounts who sell “knock-off” items?) … now the CS name Kat told me that she will put note at it ..they were asking for authentication which I actually fax to them…receipts (which only some of them i have) and letter from LV saying that its authentic… CS said that as soon as I can give them all needed information they will restore my account … and guess what again???? after 2 weeks,I called them talk with CS name Steve.. told me that I CANNOT USE MY ACCOUNT ANYMORE NEITHER MAKE A NEW ONE BECAUSE IAM ALREADY BANNED IN THEIR COMPANY AND IT WAS ALREADY CLOSED…i told him the story .. at first he was really rude .. but when I raise my voice then that was the only time he listened and told me that he will let Kat call me and a manager to fix my issue but until now..its already 01/12/2011 … nobody has called me and they have my $845 … Whenever Iam calling their CS number they will just tell me that I cannot appeal anymore because the account is already closed and I have to wait for 45-180 days for me to be able to get my money through my bank or they will just send me a check..worst is I cannot delete my bank information from Paypal so I called my bank and told them not to approve any transaction from Paypal.
I just recently found out that Iam not the only one,last month they freeze most of the accounts with at least $300 up.I hope this will not happen to anyone anymore… do not trust PAYPAL as they can just freeze and get money from your bank without any notice.

p.s.
I ask Paypal to give me valid reasons why they closed my account …. here’s what they said…PLEASE READ…WHAT A MESS!!!

If you would like to obtain copies of the information we reviewed in
deciding to place a limitation on your account or closing it you will need to obtain
a court order or subpoena. To do so, you may want to consider speaking
with an attorney who should be able to explain the subpoena process to
you. If you choose to subpoena the information, you’ll need to submit it
to us using National Registered Agents, Inc.

Thanks,

PayPal Account Review Department

By: scott josenhans

scott josenhans — Wed, 01 Sep 2010 03:02:28 +0000

I had to copy from returned Paypal reply and pasted here. If read by Paypal eyes, please see that it gets where it needs to go. I have tried many ways to get word back yo them on this positive experience. They need to have some sort of forum that encourages the range of feed back, Thanks

The customer service rep was superb! His name escapes me but after having to deal with 30 questions to get through the automated system, I was able to get a live voice. He was extremely helpful and though I have closed my unused account, I will likely reestablish a paypal account in the future as a result of the service that you representative availed to me.
Really, the guy was courteous, personable, he respected my time and that of his employer. He was enthusiastically engaged in doing the very best job he could do. Hopefully you have many working for you such as this guy. His embrace of excellence with regard to work ethic and service to employer and customer prompted this reply. I know you can determine who he is and hope that whoever reads this embraces the same commitment as he and makes effort to see that his team leader has opportunity to read it.
It is a big deal after all, these are your front line people and I feel certain that you get a lot of feed back on them. I’ve heard that people are 10 times more likely to communicate the negative rather than the positive, it’s the nature of many to only register their chagrin.

It is my pleasure to have written this and close with a hardy Thank You to him and also those who support his ethic by example, compensation or by what ever means……

Scott Josenhans

By: Kelli

Kelli — Mon, 10 May 2010 19:42:01 +0000

I have used PayPal for years and trusted them with my money, credit card numbers, personal information, etc.. One day I was notified by PayPal that some “suspicious” activity had occurred on my account. Since then my life has been Hell. The activity was not the result of any purchases, selling, or anything at all on my part. In fact, I had not used PayPal for some time and was surprised to hear from them at all. Someone had breached their security and got access to my bank accounts. Only, that is not the worse- the worse part is the way they have handled the situation. They made me feel like the thief, when it is because of them that anything took place! They told me it was their “policy” to freeze my accounts- not refund my money- and make me wait two weeks for an answer from them whether or not they would return the stolen money. When I sign onto my PayPal Account and check on the status of the dispute- it says they are “Waiting on a response from the Seller”! OMG! What Seller- I Never bought anything! This is just real scary and I no longer even feel safe. My personal information has been breached and not only that- it is their “Policy” to not allow me to close my account until they come to a resolution. In other words, the very people who allowed my personal information to go out- also still have control over the said information.
This is a true outrage.

By: KRISTYANN

KRISTYANN — Thu, 22 Apr 2010 03:01:16 +0000

Unless you have time and money to waste, PAYPAL IS A SCAM!!! I have called in with the same problem for the FOURTH time today!! Once again a horrible experience!! Believe me I am a VERY patient, polite, reasonable person whom have never received such treatment from ANY company I have business with!! All I ask for is a CONSTANT answer! If they is one mistake made, fine no problem were all human BUT when you have the same problem FOUR times!!! THERE IS A PROBLEM!! Each and EVERY time I call in I am told something completely different then the previous agent! I can never get a concrete answer or even someone that SPEAKS PROPER ENGLISH!! I have been rushed, ignored, on hold for over a hour and a half, over talked, and transfer to Ebay WITHOUT my consent or resolving the issue only to YET AGAIN explain my story AGAIN and to AGAIN receive no resolution! Today I CANCELED my PayPal account and will NEVER use AGAIN!!

By: Anna

Anna — Tue, 05 Jan 2010 01:11:30 +0000

I was just booted off PayPal today, so found this article when trying to find another option. I am a Top Rated Seller and a Power Seller on eBay. Both eBay and PayPal have made tons of money off the over $30,000 we sold in the last year or so. We’ve never had a single complaint. We have 100% positive feedback and some of the happiest buyers around. We also purchase lots of items on eBay so are using our PayPal account both ways. We even had a PayPal debit card for the last 6 months or so.

Last week, PayPal limited the account to do some kind of review. It was annoying, but I understand these things need to happen. They finally came back and basically said, “Oops, that was just a computer driven thing and there’s no problem now that we’ve looked at it and all is well”. Our account status was restored. Then, just days later, over the long holiday weekend, they decided to close our account. We cannot retrieve our funds that were in the account for 180 days (6 months!). We had broken no rule or regulation. We had no warning. Their reason was my credit history, which admittedly is bad. However, it was bad when they set me up with an account. It has been bad since an incident about 5 yrs ago. I’ve had no delinquent accounts since and have maintained the same checking account since I was 16! Anyway, they decided that I no longer meet some criteria or other. I guess they didn’t review it when they sent me the PayPal Debit card?

Anyway, our family relies on our eBay sales, so I hope this hit isn’t too hard for us. I hope we can find another method to collect payments that our buyers are willing to use. Thanks for posting the info you did. As for my experience with PayPal up until this, it was pretty bad in the Customer Service area, but otherwise, I had no complaints. Until now…

By: Andre Crawford

Andre Crawford — Sat, 12 Sep 2009 00:48:11 +0000

I agree I am a seller on ebay …I opened a store about 6 months ago this week they decided to freeze my 150.00 until they verify my address,In which I have been buying items and having them mailed to my same address…People have bought items from me and they are mailed from my address….Its a rip off I have decided to go with paymate…Any insite on paymate

By: Stewart?

Stewart? — Sun, 12 Jul 2009 20:21:23 +0000

Here are some facts about PayPal that you may all know, by now.

1) PayPal does not provide it’s Business Customers with any Credit Card Merchant ID’s, which in turn means that any Business using PayPal as the Card Processor, will not be able to contact American Express, Visa, and MasterCard, to verify billing and shipping information.

2) PayPal’s Confirmed addresses, are not always verified addresses, and can be checked out, by using any of the free tools on the Internet, such as Whitepages, proving that no such person ever lived at the given addres.

3) PayPal Merchants do not have the option to participate in the Verified by Visa, and MasterCard programs, thus hindering merchants from gaining an additional layer of security, which benefits Customer’s the same way as it does Merchants.

4) PayPal does not provide any information, when a Chargeback is received, unless, a Merchant pursues a Court Order/Subpoena, thus ensuring that most Merchants, will not pursue any legal action, especially if a Chargeback amounts to less than a couple of hundred dollars.

5) PayPal treats all chargebacks, the same, be it; Non-receipt, Received not as specified, or Unauthorized Charge, although an Unauthorized is something that no Merchant can fully protect themselves, no matter what measures are set in place.

6) PayPal does not include a Address Verification System tool as a standard free tool. Merchants have to pay an additional Monthly fee + Charge to each transaction,

Any Merchant, that feels that they were wronged, by any of the above mentioned issues, should contact their local and State Representatives.

By: JBB

JBB — Thu, 25 Jun 2009 13:26:33 +0000

I have been using Paypal for 4 years to collect service payments from my remote clients, simplifying the process of billing. However, Paypal recently (as in this week) took a turn for the worse. After years of using the account for my business, they changed the name of my bank account to an incorrect name. When I repeatedly contacted them about this, the only resolution they could or would give me is to downgrade my account from a business account to a “premier” account. I believe this is a move to do two things.

The first is to force smaller businesses into a different account type that’s not a business account. I bill less then $10,000/year through Paypal.

The second is to force small businesses to pay a fee if and when they ever want to be restored to what they had before. Paypal is bilking more money out of their customers, or so I suspect.

So, I am checking out alternatives and this thread has offered a couple. Gbuy doesn’t yet exist that I know of but will check it out. Another payment processor that might be useful is Money Direct but I haven’t yet checked them out for my business, only for online stock trades.

Anyway, Paypal needs to be replaced and I’m on a mission to do that.

By: J.H.

J.H. — Fri, 27 Feb 2009 22:30:18 +0000

I’m a 3,000 + Powerseller on eBay and have been using Paypal for approximately 6 years without a single problem. The only advise I would give is to send all items with tracking availability. This way you can document the tracking number on any Paypal inquiry, or complaint, you may receive due to a client not having received his/her item. This way Paypal, and the client, realizes you are not a “crook” and have, in fact, sent the item. Everything else has been fine with me.

As a buyer I strongly recommend it, since the four times I’ve placed a buyer complaint towards a merchant who was either taking too long to send me my item, or simply had taken my money and went undergound, Paypal went to bat and gave me a full refund in record time.

By: jane

jane — Sun, 28 Sep 2008 15:08:38 +0000

hi, had no problemsw with paypal. premier account and verified for 7 years.Suddenlybthey put limitations onmy account, said there was asecurity issue and they needed to check my identity. Said i had to fax them my drivers liscence anda utility bill. I said this was not a secure method and iam not doing it. they said course its secure. we reached an impass.I was told i had no option but to do this, i cannot even closemy account. Im contacting the financial ombudsman and looking foralternative methods. Interesting tthat ebay does not accept google checkout.

By: Web Hosting

Web Hosting — Fri, 25 Apr 2008 22:11:34 +0000

Paypal could become a horror story quite easily. It has happened to me but things have sorted out after a year or so. And since I do not have much choice here in India, I continue to use their services. I will use Google online payment system onces it is offered in India.

By: abdul

abdul — Sat, 01 Mar 2008 09:29:57 +0000

i am UAE based & sell perfumes & handicraft to my clients on ebay & auction sites. i would like to know if i can use paypal for selling my goods. i dont have a online website. if my clients pay through paypal after receiving the payment in my a/c can i wire transfer it to my bank a/c. my bank is abu dhabi bank in UAE. please assist me. thanks

By: David Smith

David Smith — Mon, 28 Jan 2008 08:16:42 +0000

Beware paypal nearly destroy my business, I will never use again!!!

I have website payments pro account to process payments for my business with then for the last 5 months the put 4 limitations on my account which we are unable to do northing. If you depend on Paypal to receive payments for your business this will put you in bad situation trust me very bad situation. the phone customer services is worst ever we deal with they will not resolve the issues on your account, will ask you to send email which take long to get reply back. Please don’t do it the same mistake we did it, find another reliable company. They don’t want small business to grow alone special because they belongs to eBay which they want every business to sale thought eBay ending up paying fees to eBay and Paypal

I hope this will open eyes for the people who are interest to use Paypal. I will not recommend this to nobody.

By: Kay

Kay — Sun, 11 Nov 2007 07:27:30 +0000

Hi Yaro,
How long does it take to receive your funds from a sale through paypal? If I have already been approved for a merchant account through my local bank, and I link that account to paypal to receive funds, will I receive those funds quicker? Might this type of setup eliminate the problem of account freezing a few of those who commented wrote about?

Thank you.

By: DanTen

DanTen — Sat, 06 Oct 2007 05:08:17 +0000

Hi Yaro!

Thanks a lot for this article – I’ve been reluctant to use PayPal for quite a long time but you’ve helped me make this daring move and go use it for my business.

Cheerios.

DanTen

By: Simonne

Simonne — Thu, 02 Aug 2007 18:42:27 +0000

I understand PayPal is very convenient. However, they don’t service all the countries. This means that affiliate programs which offer PayPal as the only payment option could think twice. I would love to join a lot of programs, including your BlogMastermind, but I have the bad luck to live in a country where we only can send money via our PayPal acounts. So I have to kiss goodbye many opportunities you and others speak so nice about. Or to relocate to another country. Or to be happy that my country is close enough to Russia to never get bombed. Life’s good anyway, and your reviews are really professional.

By: Peter C

Peter C — Tue, 05 Jun 2007 15:35:59 +0000

I’ve been using paypal for about 5 years now, it’s very handy for receiving money from freelance work from various countries.

Recently someone gained access to my account, so I would recommended changing passwords now and then (like your online bank account recommends everytime!)

Paypal is not as convenient in Japan as it was in Australia, transfer fees etc. are much higher.

By: TM4B SMS Gateway

TM4B SMS Gateway — Mon, 30 Apr 2007 14:45:00 +0000

We, too, have been using PayPal as a method of payment for almost 3 years.

We have lost money through them – but this was because we gave products to users of fraudulently obtained credit cards and PayPal accounts.

I would say that, although PayPal staff (mostly) are like trained robots who malfunction when crossed with a situation or question they haven’t been trained to answer, that the PayPal service is excellent.

I would recommend anyone to use it, but to be careful when using it. Don’t dish out your goods unless you are 100% confident that the buyer is who he/she says he/she is.

By: GC

GC — Wed, 11 Apr 2007 22:31:30 +0000

Just count your lucky stars that you haven’t had to deal with the PayPal dispute process… I’ll bet pennies to pounds that, if you do get into a dispute, that you will change your mind pretty quick smart.

My story…

I buy an item from seller that has a very specific description.

Item arrives and is not as described, its a cheaper variation.

Tried to talk to seller but he was so clueless he really had no idea about the differences between the item advertised and the item delivered.

Raised dispute and then claim with PayPal.

I deliver PayPal a 12 page document showing exactly why what I received was not what I bid on.

PayPal then goes onto reject my claim without asking for any further information from me.

PayPal… a completely unethical company… a sham.. STAY AWAY!!!!!

By: Jewelz

Jewelz — Wed, 04 Apr 2007 04:50:16 +0000

Hi Yaro,

Okidoky thanks. That’s kinda eased my mind a little. Fingers crossed then aye.

Cheers,

Jewelz

By: Yaro

Yaro — Tue, 03 Apr 2007 21:58:25 +0000

Hi Jewelz,

There’s always a risk with any payment provider but I don’t think Paypal would be in business very long if it did what you are suggesting.

I’ve never had a problem with them.

Yaro

By: Jewelz

Jewelz — Tue, 03 Apr 2007 08:18:25 +0000

I am VERY unfamiliar with online purchasing. What are the risks as a buyer for using paypal? Is it possible for them to scam more from using your credit card deatils or anything like that?