This is one of the great adages of all time – and arguably the mantra of many a D-grade celebrity dreaming up their 15 minutes of fame. But is it always true?
I love a controversial topic and this is definitely one of them. And it is most certainly not one that has a definitive and absolute answer because everyone in the industry has a number of examples that prove their point either way.
So, in order to answer the posed question, I need to first attempt to explain what I mean by the question. Publicity is by definition, information that concerns a person, group, event, or product and that is disseminated through various media to attract public notice. The emphasis, therefore, of this definition is on “attracting public notice.”
Now, it goes without saying that everyone has a different reason for attracting public notice. Certainly, most of my clients (and the clients of other public relation agencies) attract public notice for themselves, their product or service to make more sales. After all, if nobody knows you are there, how can you expect them to buy from you?
Businesses and individuals go about solving this problem (being unknown) by advertising and otherwise promoting the advantages of their product and service to their target audience, focusing on how it will solve their perceived problems and generally make them happier, more youthful, stronger, better looking, etc. If their target audience is convinced of the fact, then they will assumedly buy the product/service and become a regular customer.
Bearing this ideal scenario in mind, it makes sense that everything a current or potential customer should learn about a company they intend to purchase from should be favorable, right?
If you discovered that the product was not quality or the company was involved in unethical business practice, chances are that this would influence your decision to purchase from them. Depending on the severity of the discovery, and your personal opinion about what a quality product or service is, and what constitutes unethical or unacceptable behavior, you may choose not to buy from them for some time in the immediate future.
Obviously, the factors that influence buying behavior differs from one individual to another, but most diligent companies, having done their market research, will have an idea what information they will not want their target audience privy to. Sure, we all have skeletons in our closet, but most large companies and brands are looking for their customers to think the world of them.
For example, I can guarantee that most airlines will experience technical faults on their airplanes at some point or another, as is the nature of anything mechanical, but they don’t necessarily want their audience to know about every single loose screw, even if it is perfectly normal. They would rather focus on the way their seats transform into completely flat beds in first class, when it comes to topics to promote about their airline.
And don’t forget, publicity includes articles in the media including newspapers, radio and TV, word of mouth, on forums and social media online, blogs, etc.
Therefore, in the case of most companies and brands, the answer to the question “is all publicity good publicity” would be a resounding no. Too much publicity about foreign objects found in burgers, faulty engines causing emergency landings and unreasonable fee increases would certainly impact public perception about a company’s reputation and affect their willingness to part with their cash.
In some cases, most or even all publicity is good publicity. The publicity may be of a less than favorable nature, but the results may end up being positive for the individual or business.
When is this the case? There are some specific examples I have identified below:
For example, when the fans of a rock group or performer hear about their “idol” making comments that are derogatory towards a public issue or debate. Obviously, it really depends on the severity of the comment or the topic itself. For example, Eminem mouthing off occasionally about his ex or rival is expected by his fans, whereas allegations about Chris Brown’s treatment toward Rhiannon no doubt lost him quite a few fans.
Another example is that “leaked” sex tapes including Pamela Anderson or Paris Hilton affected their public reputation very little (in a negative way), whereas Bill Clinton’s escapades would have most definitely lost him quite a few votes and arguably even his seat in office. It is acceptable for celebrities to act in a manner that is outside of the social norm (occasionally) but definitely not for a Politician.
If you don’t have any reputation or publicity as yet, sometimes a little bit of debatable publicity will put you on the media and/or public agenda, and they will be more open to information from you in the future. Obviously, the extent and amount of negative publicity is entirely dependent on your business and audience.
We all know not to believe everything we read in gossip magazines, and even big reputable brands like Coca-Cola will attract some negative publicity from time to time.
So, while there is no definitive answer to the question, here are some pointers to keep in mind when trying to get what is hopefully more than just 15 minutes of fame: