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	<title>Comments on: How To Launch A Membership Site &#8211; Part 7: Dealing With Attrition</title>
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	<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/</link>
	<description>Internet Marketing Blog</description>
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		<title>By: Yaro</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-47157</link>
		<dc:creator>Yaro</dc:creator>
		<pubDate>Sun, 06 Dec 2009 01:07:02 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-47157</guid>
		<description>Hi Reph, a time frame is important for sure, however what you will notice is that attrition spikes in the 30 - 60 days after launch, and particularly just after a rebill period. If you use these times as testing grounds you will have a good field.

You are right of course, avg lifetime value is the best metric for any business, however it&#039;s tough to know this when your product is only going through it&#039;s first run. Knowing the likely attrition for the first month is helpful when you don&#039;t have aged data to refer to.</description>
		<content:encoded><![CDATA[<p>Hi Reph, a time frame is important for sure, however what you will notice is that attrition spikes in the 30 &#8211; 60 days after launch, and particularly just after a rebill period. If you use these times as testing grounds you will have a good field.</p>
<p>You are right of course, avg lifetime value is the best metric for any business, however it&#8217;s tough to know this when your product is only going through it&#8217;s first run. Knowing the likely attrition for the first month is helpful when you don&#8217;t have aged data to refer to.</p>
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		<title>By: Reph</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-47156</link>
		<dc:creator>Reph</dc:creator>
		<pubDate>Sat, 05 Dec 2009 23:44:51 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-47156</guid>
		<description>Hi Yaro - thanks for the good article. 

How is attrition rate measured? wouldn&#039;t the result (% attrition) be different depending on the time you measure it over? 

I&#039;m trying to establish a std. method for attrition rate calc. and % attrition does not make sense unless its related to a period? 

The only one that makes sense to me is avg. life of a member (in months)?

I&#039;d appreciate your clarification on this.

Thanks.</description>
		<content:encoded><![CDATA[<p>Hi Yaro &#8211; thanks for the good article. </p>
<p>How is attrition rate measured? wouldn&#8217;t the result (% attrition) be different depending on the time you measure it over? </p>
<p>I&#8217;m trying to establish a std. method for attrition rate calc. and % attrition does not make sense unless its related to a period? </p>
<p>The only one that makes sense to me is avg. life of a member (in months)?</p>
<p>I&#8217;d appreciate your clarification on this.</p>
<p>Thanks.</p>
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		<title>By: Yaro</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-7515</link>
		<dc:creator>Yaro</dc:creator>
		<pubDate>Thu, 06 Sep 2007 02:31:15 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-7515</guid>
		<description>Declan - Thanks for your comment and I&#039;m glad the program is helping you get results.

Remember what I said in the mindset audios about info overload and the 80/20 rule. Find the highest leverage activities (or problems stopping you from completing the activities) and focus only on resources/training to complete them, then move on to the next.</description>
		<content:encoded><![CDATA[<p>Declan &#8211; Thanks for your comment and I&#8217;m glad the program is helping you get results.</p>
<p>Remember what I said in the mindset audios about info overload and the 80/20 rule. Find the highest leverage activities (or problems stopping you from completing the activities) and focus only on resources/training to complete them, then move on to the next.</p>
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		<title>By: Yaro</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-7514</link>
		<dc:creator>Yaro</dc:creator>
		<pubDate>Thu, 06 Sep 2007 02:07:46 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-7514</guid>
		<description>Hey &lt;em&gt;Get More Traffic&lt;/em&gt;, or should I call you Jim?

You state some of the most common questions people ask when it comes to any money making programs online.

If you teaching people how to make money, why don&#039;t you just use what you know to make money?

Sometimes it&#039;s simply a case that there is more money to be made teaching how to make money then using the system you are teaching (for example, one trainer makes $200,000 a year from flipping houses and makes another $1,000,000 a year from teaching people how to make $200,000 a year flipping houses). Nothing wrong with that.

In my case I don&#039;t want to start more blogs to make more money, I want to work with people and help them make money from blogging. Hence I like to run a training program and run my own blogs.

Variety is the spice of life and that is how I choose to build my business right now, but yes, I could have devoted the resources I put into Blog Mastermind into more blogs and maybe even made more money long run...who knows!

In terms of your point about books vs programs - I definitely think they both have a place. I&#039;ve taken courses and when I&#039;m given a small bite size chunk of training and some specific actions, I get a lot more done compared to just handing me a book. I rarely finish books nowadays and most of the time they are not very action-orientated. Courses tend to be more focused and more specific with tasks.

To deal with info overload I think it helps to receive content over a period of time, not all at once in a book. And yes I realize you could argue why not just read the book over a period of time - it just doesn&#039;t work that way for people. They need to feel pain - and paying a monthly fee - to motivate them to do things.

Whether you are really solving their problem with what you offer is a moot point - you NEVER solve their problem no matter what delivery method you use to educate people with. It&#039;s up to the person to solve their problem by actioning what they learn and sometimes a book works better, sometimes a course, sometimes a series of videos - it&#039;s simply a matter of learning styles and content dissemination methods.</description>
		<content:encoded><![CDATA[<p>Hey <em>Get More Traffic</em>, or should I call you Jim?</p>
<p>You state some of the most common questions people ask when it comes to any money making programs online.</p>
<p>If you teaching people how to make money, why don&#8217;t you just use what you know to make money?</p>
<p>Sometimes it&#8217;s simply a case that there is more money to be made teaching how to make money then using the system you are teaching (for example, one trainer makes $200,000 a year from flipping houses and makes another $1,000,000 a year from teaching people how to make $200,000 a year flipping houses). Nothing wrong with that.</p>
<p>In my case I don&#8217;t want to start more blogs to make more money, I want to work with people and help them make money from blogging. Hence I like to run a training program and run my own blogs.</p>
<p>Variety is the spice of life and that is how I choose to build my business right now, but yes, I could have devoted the resources I put into Blog Mastermind into more blogs and maybe even made more money long run&#8230;who knows!</p>
<p>In terms of your point about books vs programs &#8211; I definitely think they both have a place. I&#8217;ve taken courses and when I&#8217;m given a small bite size chunk of training and some specific actions, I get a lot more done compared to just handing me a book. I rarely finish books nowadays and most of the time they are not very action-orientated. Courses tend to be more focused and more specific with tasks.</p>
<p>To deal with info overload I think it helps to receive content over a period of time, not all at once in a book. And yes I realize you could argue why not just read the book over a period of time &#8211; it just doesn&#8217;t work that way for people. They need to feel pain &#8211; and paying a monthly fee &#8211; to motivate them to do things.</p>
<p>Whether you are really solving their problem with what you offer is a moot point &#8211; you NEVER solve their problem no matter what delivery method you use to educate people with. It&#8217;s up to the person to solve their problem by actioning what they learn and sometimes a book works better, sometimes a course, sometimes a series of videos &#8211; it&#8217;s simply a matter of learning styles and content dissemination methods.</p>
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		<title>By: Get More Traffic</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-7519</link>
		<dc:creator>Get More Traffic</dc:creator>
		<pubDate>Tue, 04 Sep 2007 06:35:45 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-7519</guid>
		<description>Online communities ehh? I like the sound of that.</description>
		<content:encoded><![CDATA[<p>Online communities ehh? I like the sound of that.</p>
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		<title>By: Declan Stanley</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-7513</link>
		<dc:creator>Declan Stanley</dc:creator>
		<pubDate>Mon, 03 Sep 2007 18:14:06 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-7513</guid>
		<description>Yaro, I am am member of your Blog Mastermind Mentoring program and I noticed with interest your comment in this post about targeting the same content you wrote for bloggers at a different audience, namely writers, because I am a writer who has taken up blogging in order to market his novels.
Since joining your program I have experienced a tenfold increase in traffic. But my main problem with your program is &quot;information overload&quot;. I still haven&#039;t done half the things that I should have done.
So if doing half the actions you suggest has increased my traffic by 10, I&#039;m hoping when I get the other half done I will have a blog that can generate a nice little income for myself.</description>
		<content:encoded><![CDATA[<p>Yaro, I am am member of your Blog Mastermind Mentoring program and I noticed with interest your comment in this post about targeting the same content you wrote for bloggers at a different audience, namely writers, because I am a writer who has taken up blogging in order to market his novels.<br />
Since joining your program I have experienced a tenfold increase in traffic. But my main problem with your program is &#8220;information overload&#8221;. I still haven&#8217;t done half the things that I should have done.<br />
So if doing half the actions you suggest has increased my traffic by 10, I&#8217;m hoping when I get the other half done I will have a blog that can generate a nice little income for myself.</p>
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		<title>By: Terry Heath</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-7518</link>
		<dc:creator>Terry Heath</dc:creator>
		<pubDate>Mon, 03 Sep 2007 14:27:39 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-7518</guid>
		<description>I recently joined a &quot;mentoring&quot; program that in my opinion should have simply been called a &quot;course&quot;. Yes, there is a difference. The term mentoring implies individual attention; I know of one very prominent Internet Marketer who charges $500 a month for mentoring, and it includes unlimited one-on-one emails. A course does not imply more than occasional contact with the instructor, if any at all.

I left the program I&#039;m referring to because it was obvious all the materials were set up in autoresponders. There was a forum, and the instructor did reply occasionally, but replies were usually from other members or those the instructor brought in to help.

That&#039;s not what mentoring is. So my point is, anyone considering a membership site should be careful to use the correct descriptive terms. If I had known it was an ecourse I might have still joined, but the disappointment is what prompted my leaving.

As far as &quot;Get More Traffic&quot;&#039;s comment, I wouldn&#039;t expect the mentor to duplicate their methods if the method isn&#039;t something that&#039;s automated. I know in Yaro&#039;s case, he&#039;s not teaching how to make automated niche blogs, but how to build online communities. Nobody can successfully maintain a large number of them.</description>
		<content:encoded><![CDATA[<p>I recently joined a &#8220;mentoring&#8221; program that in my opinion should have simply been called a &#8220;course&#8221;. Yes, there is a difference. The term mentoring implies individual attention; I know of one very prominent Internet Marketer who charges $500 a month for mentoring, and it includes unlimited one-on-one emails. A course does not imply more than occasional contact with the instructor, if any at all.</p>
<p>I left the program I&#8217;m referring to because it was obvious all the materials were set up in autoresponders. There was a forum, and the instructor did reply occasionally, but replies were usually from other members or those the instructor brought in to help.</p>
<p>That&#8217;s not what mentoring is. So my point is, anyone considering a membership site should be careful to use the correct descriptive terms. If I had known it was an ecourse I might have still joined, but the disappointment is what prompted my leaving.</p>
<p>As far as &#8220;Get More Traffic&#8221;&#8216;s comment, I wouldn&#8217;t expect the mentor to duplicate their methods if the method isn&#8217;t something that&#8217;s automated. I know in Yaro&#8217;s case, he&#8217;s not teaching how to make automated niche blogs, but how to build online communities. Nobody can successfully maintain a large number of them.</p>
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		<title>By: John Tenders</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-7517</link>
		<dc:creator>John Tenders</dc:creator>
		<pubDate>Mon, 03 Sep 2007 10:05:02 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-7517</guid>
		<description>Great article (and great blog - just found it).  I&#039;ve run a few membership sites and what always amazes me is that what works for one will not work for another, even if the target audience is the same. I have had to develop a process with each one to capture - and keep - customers.

Another suggestion though is in the billing.  I found that if people are being billed monthly that this actually gives them a reminder to leave, whereas billing them quarterly doesn&#039;t seem to do this. Now, don&#039;t get me wrong - I&#039;m not suggesting that we should mislead our customers, I&#039;m just saying that when they see their statement on a monthly basis and see the money going out each month, some people decide to cancel purely to reduce costs.</description>
		<content:encoded><![CDATA[<p>Great article (and great blog &#8211; just found it).  I&#8217;ve run a few membership sites and what always amazes me is that what works for one will not work for another, even if the target audience is the same. I have had to develop a process with each one to capture &#8211; and keep &#8211; customers.</p>
<p>Another suggestion though is in the billing.  I found that if people are being billed monthly that this actually gives them a reminder to leave, whereas billing them quarterly doesn&#8217;t seem to do this. Now, don&#8217;t get me wrong &#8211; I&#8217;m not suggesting that we should mislead our customers, I&#8217;m just saying that when they see their statement on a monthly basis and see the money going out each month, some people decide to cancel purely to reduce costs.</p>
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		<title>By: Get More Traffic</title>
		<link>http://www.entrepreneurs-journey.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/comment-page-1/#comment-7516</link>
		<dc:creator>Get More Traffic</dc:creator>
		<pubDate>Mon, 03 Sep 2007 08:59:03 +0000</pubDate>
		<guid isPermaLink="false">http://candy.become-a-blogger.com/725/how-to-launch-a-membership-site-part-7-dealing-with-attrition/#comment-7516</guid>
		<description>Yaro, I&#039;m thinking there is a problem with these mentoring programs. How exactly are they more beneficial then just publishing a comprehensive book using Lulu.com or something. Where I can read and digest at my own pace, in my time. And if I decide to use that knowledge, the books value increases. Referring it wouldn&#039;t be a problem and word of mouth would help it spread.

To me, these mentoring programs seem negatively transparent, where people realize that you don&#039;t ever really want to solve their problem. But to keep them dangling along to fill your pockets.

The big question is this. If you do know what you&#039;re talking about, then why don&#039;t you duplicate your own methods and create other profitable blogs? Something just isn&#039;t right here.

You always give great answers to reposition in positive light. :) Help me understand.</description>
		<content:encoded><![CDATA[<p>Yaro, I&#8217;m thinking there is a problem with these mentoring programs. How exactly are they more beneficial then just publishing a comprehensive book using Lulu.com or something. Where I can read and digest at my own pace, in my time. And if I decide to use that knowledge, the books value increases. Referring it wouldn&#8217;t be a problem and word of mouth would help it spread.</p>
<p>To me, these mentoring programs seem negatively transparent, where people realize that you don&#8217;t ever really want to solve their problem. But to keep them dangling along to fill your pockets.</p>
<p>The big question is this. If you do know what you&#8217;re talking about, then why don&#8217;t you duplicate your own methods and create other profitable blogs? Something just isn&#8217;t right here.</p>
<p>You always give great answers to reposition in positive light. <img src='http://www.entrepreneurs-journey.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  Help me understand.</p>
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