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How To Use Negative Feedback As A Benefit To You And Your Business

By Yaro Starak
60 Comments

The day you start a business you enter the public sphere of perception. This means that what you do and what you say will be judged by everyone who is listening or purchasing your offerings.

The day you start a blog something similar happens, where every word you publish becomes available to the entire world for all to see and scrutinize.

In my four plus years of blogging now there have been a handful of what I like to call “incidents”. Moments when a particular person has taken offense to me and what I said or did and decided to present this feedback in a public way, by leaving comments on my blog or another blog, or by writing a blog post on their own blog specifically accusing me of something.

Since I can count the number of times this has happened on one hand and I’ve been in business for many years, I can say that I’ve had a good ride so far. Most feedback I get is glaringly positive and supportive, which I truly appreciate. However, we all know that it’s the negative words that hurt the most, so even if they are few and far between, each time I’ve become the subject of a public attack, I’ve felt a strong emotional response.

Attention Is A Good Thing

Let’s set one thing straight. Whether or not you are happy about the reason, whenever you are the subject of someone else’s focus, that’s a good thing. That means you have attention, which ultimately is the hardest thing to gain online. In fact, often the most controversial events, that you may not feel great about, result in a big spike in traffic. People love to watch a fight, it’s human nature. Controversy is a great traffic technique, if you can bear the accusations that will be flung your way.

Anyone who becomes moderately successful and has a public profile, even a big fish in a small pond, will have detractors. The nature of the world is that we all have different opinions and you will never please all of the people all of the time. The more famous you get, the more people will have an opinion about you, both good and bad.

The real problem is if no one is paying attention to you – that’s when something is wrong with your marketing. If you’re doing well and you’re in the public space getting attention, you’re going to need to know how to deal with negative and positive feedback.

At First You Get Emotional

I remember the first time a major incident broke and I was the focus. I experienced what it was like to have a true “hater”. Of course I reacted strongly with emotion and in the heat of the moment attempted to defend myself. What a mistake that was.

Whatever I wrote ended up being fuel for the hater. They could take any word I said and re-purpose it as more proof of whatever argument they were making.

This was a big lesson for me. I learned two important things -

  1. When you have a hater they are wearing special lenses that see you in a certain way. No matter what you say back to them, they don’t take on board your words, instead they use them as fuel to keep the flame war going. They love that they have your attention and want to do whatever they can to keep you involved and show you how wrong they feel you are.
  2. The medium of text as a communication tool is weak. Words can be interpreted in so many ways and when you try and use them to defend yourself online, you can waste a lot of time.

The Internet allows people to remain reasonably anonymous, which means a person can go at you in a way they would never feel comfortable doing to your face. Inhibitions are lost, they feel safe typing anything online because they are at home behind a computer miles away from you.

It’s sad, but in a lot of ways the Internet has allowed people to express their “true selves” because they don’t have the typical social conditions where they might otherwise be more respectful. A person’s ego can run rampant, and whenever someone says something they don’t agree with, they can become so attached to their opinion that they become like a pitbull terrier fighting for a favorite bone – they just won’t give up.

How To Make The Most Of A Public Flaming

As a result of dealing with haters I’ve come to the conclusion that you have two options -

  1. If the person attacking you has a weak argument and they are just saying negative things for the sake of saying them, just ignore it. All they really want is attention, so any kind of response from you is giving them what they want. Move on and forget about it.
  2. If the person has made a claim against you and they’ve done so in a sensitive place, like a high profile blog or website, or on their own blog that is attracting links from other blogs, or they are someone of prominence, and what they’ve said has enough substance, then you should reply back and defend yourself.

Option one is easy. Option two is rife with dangers, but only if you let your emotions get involved.

The key when replying is to state your position and do so in a mature manner and avoid any personal attacks. What happens in most situations is you get a lot of personal attacks thrown at you, and when you don’t reply with the same, you end up looking a lot better for it.

Maturity is powerful, and when you treat others with respect, even if they are fligging mud at you, then you come out on top no matter what happens.

The only way this can back fire is if you have actually done something that you probably should not have done. This happened to me once when I deleted a comment I shouldn’t have. What that taught me was to let comments that attack you go live on your blog, assuming the comment has some substance (it’s more than just “you suck”) and then use that comment as a platform to defend yourself or clarify your position.

Whenever someone says something negative about you, you should view it as a golden opportunity to demonstrate your value, maturity and strength of character. A person who can take the fire and dish out cool, logical and emotion free facts, wins out.

You know how I know this? Because every time I’ve done it people have emailed me to say I won them over as a result of how I reacted to the comments.

You have to realize that the majority of people are reading and watching interactions, and although they aren’t contributing publicly, they are forming opinions about you based on how you react. When you come across as solid as a rock, with clarity and maturity, without the personal mud fligging, then you win over the silent majority. You may not see this directly because the silent majority are silent, but they are there and they will respect you more so for how you reacted.

Add to this the magnification of attention that comes from controversy, and you will see that having someone go at you can be a hugely beneficial, as long as you don’t get emotionally involved and respond with negative feelings.

Clear As Mud

One thing to point out is that all opinions are subjective, and what you think is right or wrong is not what others think. Your job is to stay true to yourself. Whether or not someone agrees with you doesn’t matter so much as how you share your point of view. How you communicate is more important than what you communicate.

It’s helpful if you avoid judging anyone, especially based purely on text on a webpage. That is where most of the haters go wrong. They read words, make a judgment call about that person based entirely on those words, become emotionally attached to their own opinion, and then start attacking.

Remove sweeping judgments from your own reaction and state where you are coming from without giving any heat back, and you come out on top.

Let Your Friends Defend You

One last point, and this is ridiculously powerful from a business stand point. As you become more well known and you help more people, your “fanbase” will increase. It’s your loyal customers and true fans, those who have benefited most from their interactions with you, who are you best warriors to go into battle for your side.

There’s nothing more powerful than having one person attack you, and then have your army of followers rise up to defend you. While you should avoid strong emotional responses when it’s you in focus, your supporters can use more emotion because they are a third party. Their passion to defend you reflects positively, as long as they keep the discussion above a certain standard (personal attacks don’t help).

This is powerful social proof and let’s face it, it feels good to know that other people care enough about you to care about your reputation, enough that they are willing to spend a few minutes to type something to throw their support behind you.

If you really help a lot of people, then you don’t even need to defend yourself. All over the entire world wide web, in forums, on blogs and websites, your supporters, who are part of your tribe and thus feel a sense of being attacked when you are attacked, are out there defending you, even when you don’t know it.

This is a great situation to be in and only comes when you help a lot of people so much that they feel a sense of association with you to the point that any words against you are like words against them. Attack the leader of the tribe and beware, the whole tribe will fight back.

From a bystanders point of view, seeing that someone has a legion of raving fans, who are willing to come to your defense, demonstrates massive credibility. If you’re running a good business, over delivering in service, and looking out for your people, then they will look out for you when you need it.

Thanks again to all my raving fans who have risen to my defense over the years – you know who you are!

Yaro Starak
Diplomat

About Yaro Starak

Yaro Starak is the author of the Blog Profits Blueprint, a report you can download instantly to learn how to make $10,000 a month, from only blogging 2 hours per day. You can find Yaro on Facebook, Twitter and .

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60 Comments

  • I know everything you’ve said is right and true, but I’ve got a short fuse and more times than not I end up lashing out hardcore on people who talk shite about me in comments or elsewhere. It really gets to me that as you’ve said they only have the courage to trash talk because they’re behind their computers. Hard to show respect to someone who has no respect for me, my blog, or my opinions. Nice post though. Cheers mate.

  • An excellent post Yaro. I think knowing how to deal with negative feedback from the public is an excellent benchmark of the credibility of an online entity. As you alluded, it can make or break a readers opinion of you.

    I was one of the ‘watchers’ of a recent Yaro attack and saw how you handled it, as well as the owner of the blog in question. Both of you handled it in a mature and professional way… well impressed man.

    I loved your analogy between a blog and its loyal readers, and the warrior tribe – it was ace! :)

  • Yaro has a great perspective on this and it’s congruent with my experience. A blog I run experienced remarkable traffic spikes as loyal readers became way more involved in clearing the air and everything resolved itself without me jumping up on the bully pulpit.

    I’d never suggest creating an incident just for the traffic, but if you keep your cool the hot heads burn out soon enough and you end up with a newly empowered audience. There is a name for those who post comments just to make trouble, “trolls” and they move on once they are called on it.

  • Yaro, I find it extremely hard to not put my case forward if I feel unfairly attacked or misunderstood but I’ve watched many online and offline ‘debates’ and realise that the less said the better.

    This is a timely post for me given your instructions around preeminence in the Membership Site Mastermind course. It can be a little nerve wracking sticking your head up knowing there will probably be people who have nothing better to do than pounce. Thanks for the words of wisdom, I hope I don’t need to refer to them too often though!:)

  • Some great advice here Yaro. I’m going to bookmark this post because, although I’m not visible or well-known enough to be experiencing this now, there may come a time in the future when I need to refer back to your words!

    It’s natural to want to defend yourself against negative feedback, but a good idea to wait before publishing a reply. If I could add a suggestion never, ever respond if you’ve had a drink. Some inhibitions are better kept intact.

  • I hope I’ll never have to refer to this post of yours, but I have to say you gave some very good advice here. Bookmarked

  • Yaro rocks!
    Thanks for sharing this.
    If you actually committed the offense you are being accused of, I think It’s better to apologise and let the case rest rather than defending yourself.

  • Hi Yaro.
    What a excellent post!
    I hope I would use this wisdom for me someday. I don’t have any attention at the moment. But now I’m your student of MM and BMM. It means that I should keep this in mind for the future. ^^
    Thanks.

  • There’s a lot of keyboard warriors out there who won’t dare say anything to your face about your work if they met you.

    I’ve found middle-aged men particularly nasty. I think they must feel ineffectual in their everyday lives and leaving spiteful comments is their only “outlet”

    I reckon even a nasty remark warrants a response but no more than one!

  • Biting back the bile and responding from a non-emotional viewpoint is a characteristic I feel that can only help you in your online endeavours. Sometimes it is worthwhile to type out a rambling angry response, to then read it once done, and then deleting it with a chuckle at the chaos the anger response could have caused.

  • Although not directly supportive of you, I do told my stand about the issue in Problogger.net when the attack happened.

    Thanks for the article, you are spot on. I recall Clayton Makepeace did exactly the latter, i.e. telling his subscribers to defend him on a forum, when such thing happened.

    John Reese also recommends to ignore it, although he admit sometimes he can’t resist too.

    I’ve seen many Yaro haters around the IM niche, but mostly I find their comments ridiculous.

  • Loved the way you signed off – ‘Yaro Starak – Diplomat’

    :-)

    Dr.Mani

  • Let us face it. When we blog, we are vulnerable because what we write is public knowledge. There will be some who will not like what we write, and they will make their dislike known.

    It is part of the game and one should shrug it off and get on with one’s life.

  • I most recently read somewhere about the idea that many millionaires and successful people came about being that way because they were driven to prove other people wrong..

    So welcome negative feedback–it just shows you’re heading in the right direction.

  • Unfortunately when I get in a controversy I tend to sit on it all day and I can’t just let it go especially when there was no point to the argument in the first place. Say you are doing something new and you do something wrong then you get yelled at for doing it wrong. Stuff like that can bug me the whole day. What do you expect I’m new and am bound to make mistakes it also doesn’t help the new thing I am doing is something that we are falling behind in and was only trained for about an hour.
    But whatever just have to breath and keep going.

  • so true that attention is a good thing – especially in this attention-starved day and age.

    i think criticism is one of the most notable things that helped me improve my life, after all nothing you do is who you are so there’s no reason to take it personally.

    the clear as mud bit about how you communicate is more important than what you communicate is also super on point.

    “social proof”? never realised yaro was a pooo-ah :p j/k

    keep in touch
    alex

  • Yaro,

    Thanks for posting this. I was going to send you an email about this. A few days ago while browsing the ProBlogger archives I came across the thread about Blog Mastermind where one commenter complained that she wouldn’t subscribe because even though she asked you three times, you had not visited her blog. “What’s in it for me?” she complained.

    I was amazed how well you handled this. Obviously you have no obligation to visit anyone’s blog because they ask, and your explanation that you simply cannot visit every blog, and therefore don’t try, was very well phrased. I also liked the way you calmly evaluated the situation and agreed with this person that the course was probably not for her, if she didn’t trust you or believe you had value to offer.

    First off, I appreciate and can learn from how calmly you handled it. Second, you obviously understand that not everyone is your customer. You don’t want to anger people unnecessarily or be a jerk, but you also can’t, and should not try to, please everyone and convince them to agree with you.

    I’ve been fortunate (?) enough to attract a little attention myself, and I hope I can learn from your example and just stay calm and let it go whenever possible–and deal with it effectively when it must be dealt with.

  • I think the indifference is the best way to react to haters. If the haters make questions, then we should reply the questions in a pragmatical and accurate way (like a robot) and ignore the rest of the words. After all, all those comments are subjective and make no sense to discuss.

  • Great thoughts about how to deal with unnecessary negative feedback! I don’t know why people feel more at ease about being rude online. But, like you said, perception is everything and we need to see it at attention and not let it get personal.

    Henry

  • Thank you for reminding me why I bother to read this blog. You haven’t won me over yet, but this was a step in the direction of my affections.

  • Hi Yaro,

    Great post (very honest). I would add that it’s a good idea to wait until the initial, and usually strong, emotional response has subsided somewhat before drafting a reply. I understand that the response needs to be timely but it’s easier to take the emotion out of it and not end up saying something you may regret later if you’re not super emotional when putting your reply together. Oh, and remember to breathe!

  • This post is most helpful in that I’ve extracted a simple aphorism from it – you can’t lose when you take the high road. Are you channeling my mother? ;->

    Still, like the old computer joke, “there are two kinds of people – those whose hard drives have crashed and those whose hard drives will crash,” we’ll all run into someone, someday who’ll take offense at something we’ve presented.

    I saw those comments on Problogger, too, and I suspect they’re still bothering you to a certain extent. If it makes you feel any better, best-selling authors – despite their millions in money and fans – will take a bad review or a thoughtless comment to heart. It’s human nature, especially for people who care deeply about their work, to latch onto the hyper-critical.

    Please keep in mind that you’ve helped a lot of people with your work. And that what the haters say tells us more about them than it does about you.

  • Negative feedback is usually better than none. I’ve gotten to quite a few businesses by following negative reviews. There are cases where it can hurt you though. In an over saturated field it’s probably a bad thing.

  • In my short experience with blogging I appreciated negative feedback a lot more then the positive ones because in the end the negative ones are what help make my blog and myself better. Great article Yaro.

  • I always welcome feedback because it’s the only way to grow as a person and an entrepreneur.

    I find that if you take a step back from the feedback, you usually are able to use the feedback to your advantage!

    Krizia

  • Getting negative feedback and how to deal with it seems to be on people’s minds these days. I just did a guest post on John Chow’s blog about the importance of opinions, and the majority of comments is on the part about what to do when people disagree with you. While disagreement and getting negative flaming are at two different levels, the way to handle them shares a common theme – don’t react emotionally, but RESPOND professionally. Of course, in the heat of the moment, it’s easier said than done, but I’ve found it helpful to take some time to calm down before responding.

    Another reason why many people can’t seem to handle personal attacks is the lack of awareness about how subjective people actually really are. It’s not just the negative flamers who have their lenses, all of us have our own lens. I’ve found that even highly influential A-list bloggers can be very subjective with their words. When we understand this, we’ll find it easier to handle differences. Perhaps that’s why people seem to like a statement I made on the guest post – “Don’t apologize when people disagree with you”.

    Interested readers can view the discussion on my guest post @ http://www.johnchow.com/why-your-ideas-matter-more-than-you-think/

  • Hi Yaro
    Great post. Haven’t had this happen to me yet. Maybe when it happens then I will know that I am finally getting there.
    I do deal with people all day every day in my other job and I find that people that are angry tend to blow themselves out so long as you don’t give them extra fuel to add to their fire. This is usually the approach that I take.
    Sometimes when you agree with them – eg. maybe this course is not right for you – will often tend to blunt their anger quite quickly.
    I think the worst thing you can do is to get angry in return and try to return fire.
    Thanks
    Steve

  • If there is one thing that I still can’t get my head around it’s nasty or vindictive comments. Sure, tell me I’m wrong but don’t insult me or mock me! I think this is one of the hardest lessons for anyone to learn when they first start blogging and it’s interesting and comforting that an established and respected blogger like you also feels (at times) the same way.

  • Great advice! No such thing as bad publicity as long as you let it slide off you personally like water off a duck’s back.

  • Prefer to Be Anonymous This Time

    I saw this in action just this week.

    A couple of weeks ago I complained to a local business about the conduct of a particular employee. I didn’t expect them to do anything about it, and I knew they might not agree the employee was wrong. I did (and do) feel I had a right to lodge a complaint. And I did (and do) feel I had a right to expect that this company would act professionally.

    I wouldn’t call what happened professional. The manager who received my complaint passed my name and contact information to the employee, who tried to confront me publicly with a comment on my blog. The comment had to be moderated, so I deleted it. If it had been relevant and useful, I like to think I would have left it. It was neither, but simply a complaint about my complaint.

    And then I went up the ladder, to the corporate management.

    This started out as a simple complaint. I hadn’t forgotten it, but I didn’t intend to do anything about it. I had not mentioned it to anyone or in any way escalated the problem.

    Until this guy decided it would be a good idea to criticize me on my blog.

    Now both he and the manager who passed on my info will have to explain to their “big boss” why they pursued this onto my blog.

    As I said, I felt I had to contact corporate because the local office proved itself (in my opinion) incapable of acting professionally.

    None of this needed to happen, and I’m sure the employee in question blames me. But he’s solely responsible for his actions against me, and this is probably going to go badly for him.

    A good reminder that we need to be careful how we react.

    In fact, I don’t even feel I can identify myself here, because this guy may well be following me around online.

  • Eli

    Awesome post. Sometimes negative feedback can be pretty painful, but often quite useful too!

  • Well said. I remember finding a whole list server bashing me–thought I was someone else affiliated with a group I never have been associated with.

    This was in 1995 and was really disconcerting. I learned how to handle most things graciously from the incident but sometimes I mess up–there is a fine line between allowing abusive comments and allowing people to spout their opinion–which is why I now have comment policies.

    What I discovered about my writing is that I often rock the foundations of people–they either love it or they hate it.

    Either way they get passionate about it.

    LOL

    What amazes me are the people who spout off about someone they don’t really know or who they have not familiarized themselves with.

    The “tribe” really does polarize and it is amazing to watch.

  • Good post.I think there is no bad publicity.It´s only a good thing to get people talking and then prove them wrong.The more you get your name out there, the better it is.

  • Excellent post. Even though the negative feedback may sometimes hurts but it is helpful too.

  • Good Article…
    Negative comments on your blog can be helpful in striking a conversation amont the commenters and hence leading to more hits and better brand building …

  • Yaro, firstly can I say a good topical post.

    Years of sitting at a software support help line teaches you, -” it is not the problem it is how you handle it”

    Whether the flaming is in person, on the phone or online the ability to step away from the emotion and focus on the issues and the problem works.

    I have found that if you can do this, particularly with the first two, then most people end up apologising for their emotional outburst.

  • Yaro, Our first contact was Fevereiro/2009 and has been a great pleasure to know you and receive your inspiring and motivating e-mails.
    This post is completely true. In my fairly long career as a trainer and writer, I sometimes experienced negative comments. Actually, it is not easy to understand and accept them, however they are very important for us to correct course and grow personally and professionally.

  • Yaro is in a position of strength. For example, an inexperienced person doesn’t have the credentials to fight off a negative attack. On the other hand, Yaro does. If you don’t have the credentials then many people could turn against you. All it takes is for one heckler to start throwing mud. This can happen offline and online. Of course, Yaro claims that people are more likely to throw mud online. I don’t think so.

    There are plenty of real world situatons where people will rebel against a strong or (more often) weak (inexperienced) foe. For example,some teachers often have to endure a lot of arrogant attacks by students (bullying) due to their inexperience. In some cases, some students might go against a really good teacher but often not. Certainly, experience is the strength which allows a victim to fend off attacks.

    Finally, I really don’t think that being mature always fends off attacks. If the victim cannot show skill then probably they will easily fall. No wise words or calm manner will prevent this from happening. However, a weak opponent can still keep his or her dignity by not giving into the hate which is being shown to him or her. Obviously, giving into the hate would ruin their reputation or job record and make the situation much worse.

  • Yes, Yaro I agree that as you become more successful, you will inevitably start to generate some negative comments from others. This shows the size of your reach and is a good thing, not bad.

    I always respond to only the content and not to the emotional tone of any negative emails I get. 99% of the time, the writer just wanted to be heard and many times, I go on to form a positive relationship with them. The “high road” always wins out!

  • I would love to get a bit of a flame attack… it would mean that what I’m writing has struck a chord. Once, about 8 years ago, I wrote an unfavourable hostel review and got a bit of a nasty email… that actually sort of sucked. But had it been done on a public forum or blog, I don’t think it would have been as bad because, even if you can’t get the flamer to understand your point of view, it’s good to have the conversation public to ge tthe support of others. Nice post!

  • Yaro great article as usual, It really is important to keep your emotions in check, as they say our emotions can get the best of us. Great idea and tip about letting the fans and followers help you out, as they say… it’s always best to let others praise you. Instead of you doing it yourself.

    Till then,

    Jean

  • Yaro, there is nothing like you shouldn’t have deleted a comment. It is your blog and you decide what content appears on it.

  • It’s really hard not to be emotional over a negative comment. I think almost all of us must be feeling distressed upon reading hurtful feedbacks. But, negative feedbacks can improve us in anyway, I guess. In every bad situation, there is always something good that will arise. If someone is attacking your blog or even you as a person, I think somebody else will also come for your defenses. All you’ve got to do is be positive.

    Thanks for sharing this wonderful post.

  • I always look for win win outcomes, or a way to turn it into a positive. Better than than burning a bridge and starting up some lame internet feud! ha Thanks for the post, you gave some good insights especially the “Let your friends defend you”.

  • Great advice Yaro. I always remind myself that “every action will have a reaction”, whether it’s good or bad.

    The harder one strikes out, the harder one will get back in return. I always try to learn from feedbacks, especially the negative one’s, cos there’s where you’ll learn from the most.

    Everything is a test if we are deserving of going further….

    Steven

  • Why do you have negative feedback? Instead of implying people who are angry at you are some sort of social deviates, why not look at them as they are – Human Beings who think you have hurt them? With your Blog Mastermind program you have become an educational institution – a school. Schools have placement tests and entrance exams for a reason. It’s not to deny people opportunities. It’s to insure we can serve our students – to insure they are in a position to benefit from our course of study. And, we take responsibility for our failing students. If one of our students fails, we either failed to educate, motivate, or inspire that person. When you decided to become an educator, that’s what you signed up for, like it or not. Because you accept anybody with $97 and lump them in with other students who are at various levels with minimal structure, your failure rate will be significant. Your failures are Human Beings who came to you with a dream, and now that dream is gone. They’re hurting and it is your fault because you failed as an educator. Most of them were not in a position to benefit from your program in the first place. I would think an applicant to your school should have demonstrated that they have followed the advice you have given for free before they enroll for further study. Have they built their Pillar Articles? Do they have a track record of consistent blog entries? Are they commenting on other blogs? I don’t know what the requirements should be – you’re the expert. I do know if you’re going to be an educator, you need to start acting like one. If you do, the Yaro hate squad will disappear.

    • The Yaro hate squad will NEVER disappear no matter what Yaro does. All prominent people have their haters. Darren Rowse, Brian Clark, John Chow, Schoemaker, all of them have their fair share of haters.

      Obviously you have not been in their situation before, Rickie, or you would have been more empathetic instead of being so critical.

      • Oh but I am in their position as an teacher. I can assure you that I have my share of unhappy students too! After a comprehensive needs/expectations analysis, placement testing, and trying everything humanly possible to learn about a student’s life in search of how to motivate and inspire them, I still fail.
        So, I can assure you that I am very empathetic with fellow teachers who have done everything humanly possible to make sure they can meet the needs and expectations of their students before they enroll them, but still fail. I am very empathetic with fellow teachers who have tried every possible angle to inspire and motivate a student, but still fail.
        Sorry, no I am not empathetic with online marketers who are masquerading as educators – people who never learn most of their student’s names, what their goals are, or what makes them uniquely human. I have zero empathy for people who don’t take responsibility for their actions by owning their failures as well as their successes – people who find someone to blame when things go wrong, but are the first to jump-up and take a bow when things go right.
        Charles, Yaro may have helped you a great deal and I’m truly happy for you and have a lot of respect for the bond between teacher and student that gets created when a student is successful. It’s a truly magical thing. But, I have to disagree that haters will always exist. If you don’t mind, I’ll continue to hold the candle for the ultimate goodness of people, as difficult as it may be to see at times. That includes my critics.

  • Hi Rickie, I’m sorry if I sounded harsh to you in my comments. I guess the misunderstanding arises because we belong to two different worlds. You are coming from the education perspective and I’m coming from the business perspective.

    I still hold my view that it is inevitable that everyone will have their share of haters, especially for those in business, but you are entitled to your opinions and I respect that. For all I know, it may be true that genuine educators like you will win everybody. I’m just saying that in business, it’s not going to happen. But I want you to know that I respect your opinion :-)

  • No worries Charles. I respect your opinion too! Yes, I agree with you that hate is a fact of life today along with cancer, war, and poverty. Even Mother Theresa had her critics. I should have chosen my words more carefully when I said the Yaro hate squad will disappear – shrivel would have been a better choice :)

  • Sticks and Stones will break my bones, but names will never hurt me….

  • Thanks for such nice advice!

  • Good advice Yaro. This is a topic that does not get enough coverage. When you put yourself and your opinions out there with a blog, there are bound to be people who don’t agree with your opinions. There are also bound to be people who get a kick out of instigating arguments. You have to roll with the punches and use that negative feedback positively. I like how you mentioned about friends sticking up for you. If you have a strong following, the negative feedback automatically gets taken care of by your followers. It is just tough to not take any of these comments personally.

  • Personally for me, I think the most important thing is not to let your emotions respond for you, you really need to take a deep breath, and take a different look at the situation if you yourself are responding back negatively, if possible a second person to look at the negative comment that is bothering you, before you make any decisions on replying to that comment.

    If someone throws a rock at you, don’t throw a concrete block back, instead you have to analyze the situation and go about it in a respectful manner, and you will gain alot more out of it in the end.

  • So true, I remember when I once got offended by this anonymous commenter on my blog. Now I’m thinking that I was so stupid to even reply to him because he gave no name, email or website and I was just going at him and only made a fun of myself in front of my blog’s readers!

  • You need both positive and negative feedback to reach a balance. Otherwise you will be off and won’t have that great quality content.

  • Often, the best strategy with bullies is to take them head on. However, ignoring them might work for the internet (most of the time). Why? Because you don’t deal with them face to face.

    Actually, people who bully on the internet are cowards because they hide behind the net. Would these people talk trash to your face?

  • It’s important to make use of the things people critize about as a model to make your business stand out. It’s like a MUST to make you use of these opportunities. If there’s too much critic – well then you’d oibviously be knowing what to do.

  • Some judge from people is right, some other is not. Keep logically thinking by our own data and analysis, that’s my tutorial.

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