Comments on: How To Use Negative Feedback As A Benefit To You And Your Business

By: J @ Make lots of money now

J @ Make lots of money now — Thu, 15 Jul 2010 13:45:33 +0000

It’s important to make use of the things people critize about as a model to make your business stand out. It’s like a MUST to make you use of these opportunities. If there’s too much critic – well then you’d oibviously be knowing what to do.

By: Jason

Jason — Thu, 03 Sep 2009 00:27:35 +0000

Often, the best strategy with bullies is to take them head on. However, ignoring them might work for the internet (most of the time). Why? Because you don’t deal with them face to face.

Actually, people who bully on the internet are cowards because they hide behind the net. Would these people talk trash to your face?

By: Free XBox Live

Free XBox Live — Fri, 14 Aug 2009 15:36:38 +0000

You need both positive and negative feedback to reach a balance. Otherwise you will be off and won’t have that great quality content.

By: Make Money

Make Money — Mon, 15 Jun 2009 16:10:13 +0000

So true, I remember when I once got offended by this anonymous commenter on my blog. Now I’m thinking that I was so stupid to even reply to him because he gave no name, email or website and I was just going at him and only made a fun of myself in front of my blog’s readers!

By: gas card

gas card — Sun, 07 Jun 2009 03:10:36 +0000

Personally for me, I think the most important thing is not to let your emotions respond for you, you really need to take a deep breath, and take a different look at the situation if you yourself are responding back negatively, if possible a second person to look at the negative comment that is bothering you, before you make any decisions on replying to that comment.

If someone throws a rock at you, don’t throw a concrete block back, instead you have to analyze the situation and go about it in a respectful manner, and you will gain alot more out of it in the end.

By: Cash Back Cards

Cash Back Cards — Wed, 03 Jun 2009 17:51:51 +0000

Good advice Yaro. This is a topic that does not get enough coverage. When you put yourself and your opinions out there with a blog, there are bound to be people who don’t agree with your opinions. There are also bound to be people who get a kick out of instigating arguments. You have to roll with the punches and use that negative feedback positively. I like how you mentioned about friends sticking up for you. If you have a strong following, the negative feedback automatically gets taken care of by your followers. It is just tough to not take any of these comments personally.

By: webkinz

webkinz — Mon, 01 Jun 2009 16:41:40 +0000

Thanks for such nice advice!

By: Gerry Faehrmann - YourLawnAndGarden - "The Place Where Successful Contractors Meet"

Sun, 31 May 2009 22:12:29 +0000

Sticks and Stones will break my bones, but names will never hurt me….

By: Rickie Carter

Rickie Carter — Sat, 30 May 2009 10:32:23 +0000

No worries Charles. I respect your opinion too! Yes, I agree with you that hate is a fact of life today along with cancer, war, and poverty. Even Mother Theresa had her critics. I should have chosen my words more carefully when I said the Yaro hate squad will disappear – shrivel would have been a better choice

By: Charles - Big Idea Blogger

Charles - Big Idea Blogger — Sat, 30 May 2009 08:18:39 +0000

Hi Rickie, I’m sorry if I sounded harsh to you in my comments. I guess the misunderstanding arises because we belong to two different worlds. You are coming from the education perspective and I’m coming from the business perspective.

I still hold my view that it is inevitable that everyone will have their share of haters, especially for those in business, but you are entitled to your opinions and I respect that. For all I know, it may be true that genuine educators like you will win everybody. I’m just saying that in business, it’s not going to happen. But I want you to know that I respect your opinion

By: Rickie Carter

Rickie Carter — Sat, 30 May 2009 00:00:58 +0000

Oh but I am in their position as an teacher. I can assure you that I have my share of unhappy students too! After a comprehensive needs/expectations analysis, placement testing, and trying everything humanly possible to learn about a student’s life in search of how to motivate and inspire them, I still fail.
So, I can assure you that I am very empathetic with fellow teachers who have done everything humanly possible to make sure they can meet the needs and expectations of their students before they enroll them, but still fail. I am very empathetic with fellow teachers who have tried every possible angle to inspire and motivate a student, but still fail.
Sorry, no I am not empathetic with online marketers who are masquerading as educators – people who never learn most of their student’s names, what their goals are, or what makes them uniquely human. I have zero empathy for people who don’t take responsibility for their actions by owning their failures as well as their successes – people who find someone to blame when things go wrong, but are the first to jump-up and take a bow when things go right.
Charles, Yaro may have helped you a great deal and I’m truly happy for you and have a lot of respect for the bond between teacher and student that gets created when a student is successful. It’s a truly magical thing. But, I have to disagree that haters will always exist. If you don’t mind, I’ll continue to hold the candle for the ultimate goodness of people, as difficult as it may be to see at times. That includes my critics.

By: Charles - Big Idea Blogger

Charles - Big Idea Blogger — Fri, 29 May 2009 16:15:37 +0000

The Yaro hate squad will NEVER disappear no matter what Yaro does. All prominent people have their haters. Darren Rowse, Brian Clark, John Chow, Schoemaker, all of them have their fair share of haters.

Obviously you have not been in their situation before, Rickie, or you would have been more empathetic instead of being so critical.

By: Rickie Carter

Rickie Carter — Fri, 29 May 2009 04:41:07 +0000

Why do you have negative feedback? Instead of implying people who are angry at you are some sort of social deviates, why not look at them as they are – Human Beings who think you have hurt them? With your Blog Mastermind program you have become an educational institution – a school. Schools have placement tests and entrance exams for a reason. It’s not to deny people opportunities. It’s to insure we can serve our students – to insure they are in a position to benefit from our course of study. And, we take responsibility for our failing students. If one of our students fails, we either failed to educate, motivate, or inspire that person. When you decided to become an educator, that’s what you signed up for, like it or not. Because you accept anybody with $97 and lump them in with other students who are at various levels with minimal structure, your failure rate will be significant. Your failures are Human Beings who came to you with a dream, and now that dream is gone. They’re hurting and it is your fault because you failed as an educator. Most of them were not in a position to benefit from your program in the first place. I would think an applicant to your school should have demonstrated that they have followed the advice you have given for free before they enroll for further study. Have they built their Pillar Articles? Do they have a track record of consistent blog entries? Are they commenting on other blogs? I don’t know what the requirements should be – you’re the expert. I do know if you’re going to be an educator, you need to start acting like one. If you do, the Yaro hate squad will disappear.

By: Steven Fu

Steven Fu — Thu, 28 May 2009 02:19:07 +0000

Great advice Yaro. I always remind myself that “every action will have a reaction”, whether it’s good or bad.

The harder one strikes out, the harder one will get back in return. I always try to learn from feedbacks, especially the negative one’s, cos there’s where you’ll learn from the most.

Everything is a test if we are deserving of going further….

Steven

By: Tim @ Blog Tips For Beginners

Tim @ Blog Tips For Beginners — Tue, 26 May 2009 01:00:39 +0000

I always look for win win outcomes, or a way to turn it into a positive. Better than than burning a bridge and starting up some lame internet feud! ha Thanks for the post, you gave some good insights especially the “Let your friends defend you”.

By: Internet Marketing Tips

Internet Marketing Tips — Mon, 25 May 2009 17:41:02 +0000

It’s really hard not to be emotional over a negative comment. I think almost all of us must be feeling distressed upon reading hurtful feedbacks. But, negative feedbacks can improve us in anyway, I guess. In every bad situation, there is always something good that will arise. If someone is attacking your blog or even you as a person, I think somebody else will also come for your defenses. All you’ve got to do is be positive.

Thanks for sharing this wonderful post.

By: Deepak @ BusinessAttitude.com

Deepak @ BusinessAttitude.com — Sun, 24 May 2009 11:56:21 +0000

That would be the same situation for me too. Nice post Yaro.

By: Deepak

Deepak — Sun, 24 May 2009 09:28:00 +0000

Yaro, there is nothing like you shouldn’t have deleted a comment. It is your blog and you decide what content appears on it.

By: used tires

used tires — Sat, 23 May 2009 21:22:27 +0000

Yaro great article as usual, It really is important to keep your emotions in check, as they say our emotions can get the best of us. Great idea and tip about letting the fans and followers help you out, as they say… it’s always best to let others praise you. Instead of you doing it yourself.

Till then,

Jean

By: Kirsty

Kirsty — Sat, 23 May 2009 20:08:31 +0000

I would love to get a bit of a flame attack… it would mean that what I’m writing has struck a chord. Once, about 8 years ago, I wrote an unfavourable hostel review and got a bit of a nasty email… that actually sort of sucked. But had it been done on a public forum or blog, I don’t think it would have been as bad because, even if you can’t get the flamer to understand your point of view, it’s good to have the conversation public to ge tthe support of others. Nice post!

By: Ellen Britt, PA, Ed.D.

Ellen Britt, PA, Ed.D. — Sat, 23 May 2009 19:39:03 +0000

Yes, Yaro I agree that as you become more successful, you will inevitably start to generate some negative comments from others. This shows the size of your reach and is a good thing, not bad.

I always respond to only the content and not to the emotional tone of any negative emails I get. 99% of the time, the writer just wanted to be heard and many times, I go on to form a positive relationship with them. The “high road” always wins out!

By: Jason

Jason — Sat, 23 May 2009 16:14:00 +0000

Yaro is in a position of strength. For example, an inexperienced person doesn’t have the credentials to fight off a negative attack. On the other hand, Yaro does. If you don’t have the credentials then many people could turn against you. All it takes is for one heckler to start throwing mud. This can happen offline and online. Of course, Yaro claims that people are more likely to throw mud online. I don’t think so.

There are plenty of real world situatons where people will rebel against a strong or (more often) weak (inexperienced) foe. For example,some teachers often have to endure a lot of arrogant attacks by students (bullying) due to their inexperience. In some cases, some students might go against a really good teacher but often not. Certainly, experience is the strength which allows a victim to fend off attacks.

Finally, I really don’t think that being mature always fends off attacks. If the victim cannot show skill then probably they will easily fall. No wise words or calm manner will prevent this from happening. However, a weak opponent can still keep his or her dignity by not giving into the hate which is being shown to him or her. Obviously, giving into the hate would ruin their reputation or job record and make the situation much worse.

By: João Festozo

João Festozo — Sat, 23 May 2009 05:32:16 +0000

Yaro, Our first contact was Fevereiro/2009 and has been a great pleasure to know you and receive your inspiring and motivating e-mails.
This post is completely true. In my fairly long career as a trainer and writer, I sometimes experienced negative comments. Actually, it is not easy to understand and accept them, however they are very important for us to correct course and grow personally and professionally.

By: Cam G

Cam G — Sat, 23 May 2009 05:01:45 +0000

Yaro, firstly can I say a good topical post.

Years of sitting at a software support help line teaches you, -” it is not the problem it is how you handle it”

Whether the flaming is in person, on the phone or online the ability to step away from the emotion and focus on the issues and the problem works.

I have found that if you can do this, particularly with the first two, then most people end up apologising for their emotional outburst.

By: AwakeningEntrepreneur.com

AwakeningEntrepreneur.com — Fri, 22 May 2009 14:06:55 +0000

Good Article…
Negative comments on your blog can be helpful in striking a conversation amont the commenters and hence leading to more hits and better brand building …

By: Wanna Fight?

Wanna Fight? — Fri, 22 May 2009 13:44:01 +0000

Excellent post. Even though the negative feedback may sometimes hurts but it is helpful too.

By: Tom - Home Business Tips

Tom - Home Business Tips — Fri, 22 May 2009 10:06:38 +0000

Good post.I think there is no bad publicity.It´s only a good thing to get people talking and then prove them wrong.The more you get your name out there, the better it is.

By: Ark Lady

Ark Lady — Thu, 21 May 2009 21:43:23 +0000

Well said. I remember finding a whole list server bashing me–thought I was someone else affiliated with a group I never have been associated with.

This was in 1995 and was really disconcerting. I learned how to handle most things graciously from the incident but sometimes I mess up–there is a fine line between allowing abusive comments and allowing people to spout their opinion–which is why I now have comment policies.

What I discovered about my writing is that I often rock the foundations of people–they either love it or they hate it.

Either way they get passionate about it.

LOL

What amazes me are the people who spout off about someone they don’t really know or who they have not familiarized themselves with.

The “tribe” really does polarize and it is amazing to watch.

By: Eli

Eli — Thu, 21 May 2009 21:09:52 +0000

Awesome post. Sometimes negative feedback can be pretty painful, but often quite useful too!

By: Prefer to Be Anonymous This Time

Prefer to Be Anonymous This Time — Thu, 21 May 2009 20:53:54 +0000

I saw this in action just this week.

A couple of weeks ago I complained to a local business about the conduct of a particular employee. I didn’t expect them to do anything about it, and I knew they might not agree the employee was wrong. I did (and do) feel I had a right to lodge a complaint. And I did (and do) feel I had a right to expect that this company would act professionally.

I wouldn’t call what happened professional. The manager who received my complaint passed my name and contact information to the employee, who tried to confront me publicly with a comment on my blog. The comment had to be moderated, so I deleted it. If it had been relevant and useful, I like to think I would have left it. It was neither, but simply a complaint about my complaint.

And then I went up the ladder, to the corporate management.

This started out as a simple complaint. I hadn’t forgotten it, but I didn’t intend to do anything about it. I had not mentioned it to anyone or in any way escalated the problem.

Until this guy decided it would be a good idea to criticize me on my blog.

Now both he and the manager who passed on my info will have to explain to their “big boss” why they pursued this onto my blog.

As I said, I felt I had to contact corporate because the local office proved itself (in my opinion) incapable of acting professionally.

None of this needed to happen, and I’m sure the employee in question blames me. But he’s solely responsible for his actions against me, and this is probably going to go badly for him.

A good reminder that we need to be careful how we react.

In fact, I don’t even feel I can identify myself here, because this guy may well be following me around online.