Comments on: Growing Pains: How To Manage Customer Service As A One Person Enterprise

By: Scott Wainner

Scott Wainner — Mon, 01 Feb 2010 08:09:31 +0000

I can assure you about one thing though. All, yes all, wisdom is by hindsight. All of us businesspersons keep solving problems as they arise and hardly ever find the time or the inclination to be proactive.

By: indiageez.com

indiageez.com — Mon, 01 Feb 2010 05:26:18 +0000

I agree. Managing the customer service by one person is a challenging task. But to my opinion, customer service is outstanding area where one need to concentrate inorder to build the customer(user) base and only with satisfying their questions we can make them to come again.

my two cents!!

By: Virtual Hogwarts

Virtual Hogwarts — Sun, 01 Nov 2009 05:30:23 +0000

Hi,
it is really nice post on this nice article.A good way to approach this situation is to place the desire for resolution on the shoulders of the person calling to complain. You can do this with a very simple statement “I know you are frustrated and I am frustrated that you have not been taken care of the way you would like.

By: Kimberly

Kimberly — Fri, 10 Jul 2009 23:35:17 +0000

I have yet to experience the snowballing effect

By: Yaro

Yaro — Sat, 21 Jun 2008 16:33:27 +0000

I never was the owner of Yaro.com – it’s always been a shipping company. I got Yaro.com.au and YaroStarak.com though!

By: Eva White

Eva White — Thu, 19 Jun 2008 05:53:14 +0000

You aren’t the only one with this experience. Things started snowballing for me too. I’m interested in the techniques that you used to not lose touch with people.

By: Greg Brave

Greg Brave — Wed, 18 Jun 2008 19:24:38 +0000

I think that there are many ways to put up a successful website which will bring a good income without the need of customer service.

By: tkada.com

tkada.com — Tue, 17 Jun 2008 16:36:46 +0000

Yeah controlling customer service with one is not an easy task but you should give the customer good service which they will remain with you for a longer period.

By: Tony - Nigerian Entrepreneur

Tony - Nigerian Entrepreneur — Tue, 17 Jun 2008 14:52:08 +0000

Perfection! That is a major problem I have to battle with. I love things being done perfect. But often times, that attitude causes a lot of problem.

As a new online entrepreneur, I lack the fund to outsource most of the technical aspect of my website, but at the same time, I want the sites looking professional.

Last week, I spent hours searching google for answers to queries about CSS and HTML codes because I wanted a part of my blog to just look PERFECT.

After 3days, I realized I have failed to make any post and I have piles of emails and comments that I have not responded to.
This post is a great reminder. I look forward to the subsequent posts on this issue. Thanks for sharing.

By: Binary Ant

Binary Ant — Tue, 17 Jun 2008 08:14:44 +0000

“use your existing clients as a marketing tool to bring in new clients”… very good advice, I liked it a lot. Very good article. However, as you said, you can spend some years before you start needing help to manage your business