Comments on: Inside My Business: The Evolution Of A Customer Service System

By: Jared Goralnick

Jared Goralnick — Sat, 28 Jun 2008 16:27:10 +0000

Yaro,

This is really excellent advice about how you got to where you are today and the various systems you’ve employed. Like Dr. Gordon mentioned, there are systematic ideas that feel very E-Myth inspired and availability/creating-barriers concepts that are similar to Four Hour Workweek…but that’s not the point. What’s more salient here is how you arrived at them and have presented them.

Like your Problogger post today discussed, you point out how you arrived at these from your own lessons–and I think that helps a lot to see the merit in these approaches and to identify with similar problems. Rather than features/benefits, identifying with the other person can be a much more potent (although perhaps time-consuming) approach.

Thanks for all these tips. I certainly have similar reasons behind why I created AwayFind, which is like a ReplyToYaro for anyone, but your approach to presenting it is much more personal. Thanks for that.

While I’ve come across your articles over the years, Skellie mentioned it to me the other day and then the Problogger article pushed me over the edge. Consider yourself subscribed–thank you!

By: Internet Business Trainer

Internet Business Trainer — Sat, 21 Jun 2008 10:29:15 +0000

I just landed on your site blog for the first time. A great and valuable resource for Internet Business Builders. I love your input on customer service. It amazes me that some business are set up with no thought to customer service and how to handle it. No matter what the service or product there needs to be a customer service attached to it, its the most basic business skill.

Job well done.

By: Angela

Angela — Fri, 20 Jun 2008 03:23:01 +0000

Wow thanks for the great wrap Yaro!
I should print this out for my resume, if I ever go back to a ‘normal’ job!
(I would never find an employer as onto-it as you if I did!)

By: Noobpreneur

Noobpreneur — Fri, 20 Jun 2008 02:47:49 +0000

Yaro,

Thanks for the much-anticipated post about handling the customer services.

I guess the most difficult part in the system is hiring the right person for the job… A lot of qualified people, but not many who will fit well into the system you create.

Cheers!

By: WebMarketingNow

WebMarketingNow — Thu, 19 Jun 2008 18:29:58 +0000

Customer service is one of the first things I outsourced as well. Anything that can be automated, I automate. Any “ditch digging” activities, I outsource. What most people don’t seem to understand is that you cannot be creative when you work yourself into the ground.

The reason it can be so hard to find capable and good employees is because no one cares about your business the way that you do….

By: Old School Blogging - Blogging in the old fashion way » Blog Archive » Friday Quick Links

Thu, 19 Jun 2008 11:49:38 +0000

[...] that indicates online marketers will spend a lot of money in this area. – Yaro Starak is showing us how a customer service system should evolve. – Are you really an entrepreneur ? That is what Rich Schefren asks us. It’s an interesting [...]

By: Chris Lang

Chris Lang — Thu, 19 Jun 2008 11:32:48 +0000

Yaro,

You’re right, it is hard to start relying on hired help – I still have trouble finding the right person for the job. Great post!

Cheers,

Chris.

By: Su Sheng Loong

Su Sheng Loong — Thu, 19 Jun 2008 09:48:24 +0000

Hi Yaro,

The good thing about the Internet marketing is that almost every tedious and cumbersome processes can be done automatically once the autopilot Internet business system is developed.

Another long pillar article here at entrepreneurs-journey and I enjoy reading it. Well done!

By: Lisa Preston

Lisa Preston — Thu, 19 Jun 2008 06:48:56 +0000

Hi!
Just read your post – very informative.
Have you considered adding a knowledgebase where you can add FAQs? Or do you find that redundant somewhere within your system? I like using a FAQ area to help people with those tiny questions that always seem to pop up… like “Do you accept PayPal?” and other simple issues. Just a thought – my add a little extra value without costing any more time… even to the “lazy” ones.

By: shootingstar

shootingstar — Thu, 19 Jun 2008 02:57:47 +0000

Hello Yaro,

Great post as usual. I really like your blog and I do like to read your posts. They’re very interesting to read and helpful.

Thanks