One of the chapters I just finished takes a look at our desire for revenge when we feel hard done by. Dan illustrated with plenty of … Read the rest of this entry »
In this final piece of a four part article series on customer service we look at one of the key components of a successful Internet business – a good customer support person.
If you have been following along this journey you will remember how Starbucks taught us the importance of good customer service as a powerful tool for … Read the rest of this entry »
This is the third part in a four part series of articles on customer service.
In part one we looked at a example from Starbucks customer service, where a simple free beverage voucher left a lasting positive impression on me. You can read this article here – Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service… Read the rest of this entry »
In my previous post about Starbucks reputation management we looked at how a few good customer service systems can be used as a marketing strategy to encourage word of mouth and result in a competitive advantage.
In the case of people like me and many of you, my readers, we operate Internet businesses that largely are a product of … Read the rest of this entry »
I’m living in a new rental in Toronto for the first time on my own in this fair city, as opposed to living with family as I usually do when in anada. So far I have opted not to have a television since cable access seems to be the only way to get any good channels here and I … Read the rest of this entry »
Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those “You would have to be crazy to pass up this business opportunity” sites. You know, the kind with great testimonials and it seems too good to … Read the rest of this entry »