Entrepreneurs-Journey.com» Customer Service

How To Find A Good Customer Support Person (Or Any Outsourced Staff)

Yaro Starak — Sat, 21 Jun 2008 00:57:55 +0000

In this final piece of a four part article series on customer service we look at one of the key components of a successful Internet business – a good customer support person.

If you have been following along this journey you will remember how Starbucks taught us the importance of good customer service as a powerful tool for reputation… Read the rest of this entry »

Inside My Business: The Evolution Of A Customer Service System

Yaro Starak — Tue, 17 Jun 2008 03:34:16 +0000

This is the third part in a four part series of articles on customer service.

In part one we looked at a example from Starbucks customer service, where a simple free beverage voucher left a lasting positive impression on me. You can read this article here – Reputation Management: Starbucks Offers A Simple Lesson In Good… Read the rest of this entry »

Growing Pains: How To Manage Customer Service As A One Person Enterprise

Yaro Starak — Wed, 11 Jun 2008 21:01:34 +0000

In my previous post about Starbucks reputation management we looked at how a few good customer service systems can be used as a marketing strategy to encourage word of mouth and result in a competitive advantage.

In the case of people like me and many of you, my readers, we operate Internet businesses that largely are a product of… Read the rest of this entry »

Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service

Yaro Starak — Mon, 09 Jun 2008 04:09:00 +0000

I was traveling around Queen Street West in downtown Toronto this week and as always I popped into a Chapters bookshop (like a Borders). In Canada most bookshops have either a Starbucks or a Second Cup coffee shop. Many of the posts in this blog were created in cafes inside bookshops around the world.

I ordered a tea… Read the rest of this entry »

Do You Anticipate Client Queries Before They Happen?

Yaro Starak — Wed, 22 Nov 2006 21:33:33 +0000

I’m living in a new rental in Toronto for the first time on my own in this fair city, as opposed to living with family as I usually do when in anada. So far I have opted not to have a television since cable access seems to be the only way to get any good channels here and I don’t… Read the rest of this entry »

A human business for human customers

Yaro Starak — Mon, 13 Jun 2005 12:45:54 +0000

Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those “You would have to be crazy to pass up this business opportunity” sites. You know, the kind with great testimonials and it seems too good to be… Read the rest of this entry »