What Motivates A Purchase?
Over the last week I attended three very different live events, although they all focused on the same thing - making money.
The first one was Roger Hamilton’s introduction night, a free event he puts on as a feeder to his 3-day workshop and breakfast pitch.
I’ve heard of Roger before, but I had some misconceptions. I thought he was one of the older crowd of “legacy” business folk still doing the speaking circuit. I was surprised when he turned out to be a younger fellow, with a unique accent (he is a strange combination of Hong Kong plus Scotland).
On Friday I attended the Andrew and Daryl Grant Sydney workshop and did my usual two presentations, one on website flipping and the other on blogging. The Grants put on a four day show that is unlike any other event I’ve been to, and is definitely more suited to my style (I’ll explain why in a moment).
On Saturday I popped into a Christopher Howard managed event, that brought together some well known Internet marketers, both locals and overseas speakers, including John Carlton, Brad Fallon, James Schramko and Ari Galper. This event is your typical pitch fest, with two hour sessions for each speaker ending with a sale for a $2,000+ product.
The Psychology Behind The Sale
I’ve been to many business events, some that were free, some I paid money for as part of coaching programs. It’s very interesting to observe the different psychology behind each event, especially when it comes to how they go about making sales.
All three events I attended during the last week were technically free to attend. Although there are pricing structures, in most cases you can score yourself a free ticket in some way. The organizers of these events do not profit from the seminar entry fees, rather it comes from money made when a person orders a product sold at the event.
I noticed three key elements were used as selling tools at each event, however they were applied in different ways. Here is how I observed each of the selling psychologies at the events…
The Core Reason Why Your Business Lacks Momentum
A couple of years ago I was exposed to Rich Schefren during the very first Internet marketing launch he did. I had never heard of the guy before, but suddenly a lot of people I had heard of and respected were recommending him, so I paid some attention.
Rich went mainstream in the Internet marketing world thanks to the success of the Internet Business Manifesto report. To be completely honest, and this really is testament to the power of a strong lead free resource, if it wasn’t for the Manifesto, I would have stopped paying attention. Instead, I went on to join Rich’s Business Growth System, paying him almost $5,000 over the next 12 months.
Every New Business Lacks Momentum
One of the key lessons I learned, and this particularly came from listening in to the questions asked from other student’s of Rich during the live coaching calls with him, was that all businesses suffer from a lack of momentum when they start up. The psychology needed to deal with a lack of momentum in your business is different to what you need to do when your business has momentum, and it’s critical you understand the difference.
If right now you are having difficulty attracting new customers, or even just building a list or getting people to visit your website or blog, then you lack momentum. Momentum is the foundation that allows you to grow your business to the point where you can set up systems to separate yourself from the business.
Without momentum you don’t have cash flow and without cash flow you can’t afford to hire people, or outsource or purchase software that will help your business become more automated. In this situation, if you have no start-up capital to spend, you find yourself doing all the work.
Not only are you required to deliver the product or service you offer, you need to get out there and attract new customers by testing different marketing campaigns. Of course once you attract a customer, then your energy becomes divided, as you need to market less and start delivering. Unfortunately once you make this change, you get cash flow, but since you are no longer focused on marketing, your stream of new customers dries up. Once the current jobs are done, you have to get out and market again.
If you’re constantly in the stop and start loop between finding new customers and delivering to current customers, then you know what it’s like to feel too busy one day, and then struggling the next. You either have too much work and you’re flat out servicing, or your desperate for new leads. There is no happy medium where you have just enough work to be busy, just enough cash flow to keep growing and just enough new customers knocking on your door.
Do You Know Your Strengths?
Is Branding Important To Small Business?
I’ve been working my way through Eben Pagan’s DVD recordings of his “Get Altitude” program, which was a $10,000 per head live in-person seminar presented as advanced entrepreneur training. It’s focused on people who already have businesses who want to grow their operation towards seven and then eight figure turnover.
One of the concepts I’ve heard Eben teach over and over again is the idea of dominating your market. This is more than just being successful, this is creating the perception that what you do is in a category all of its own. You don’t have competitors if you’re the only supplier in the mind of the customer, even if what you actually supply is provided by other companies.
The great thing about this concept is that you can dominate a market without changing anything about your product. Through a strategic marketing process, you can establish a frame of perception associated with your brand that is entirely unique. This isn’t actually something tangible, since most tangible elements can be replicated. This is a feeling that your marketing will emote from your prospects and customers when they think about what you offer.
When you establish a brand perception that is emotionally stimulating in a positive way, you have a very powerful advantage. You don’t have to compete on price, and assuming your product is at least adequate in quality, you will make more sales, even more sales than better products because you have a stronger brand.
What Is A Brand?
In my previous article from way back in December 2005 - Small Business Branding - It’s Not “We”, It’s “Me” - I defined branding, in this particular case a “personal brand” as -
You Are As Good As The People Around You
During the opening campaign for Membership Site Mastermind I actively observed the conversation occurring at other blogs about what I was doing.
One of the less-talked about benefits of conducting a major launch is the education you receive about your market. As Jeff Walker points out in his Product Launch Formula (PLF) program, each launch is an entirely different beast and once you begin the campaign you never truly know what will happen.
Eben Pagan, while presenting at one of Jeff’s PLF live workshops, stated something similar, explaining how each launch he has done has been different, teaching him new things as the campaign goes to unexpected places.
One of the great skills a marketer can develop is his or her ability to think on their feet and dynamically respond to what they see going on during their marketing campaign.
The very best marketers have an innate understanding of how they need to respond to what the market is telling them. For example, producing new content that is designed specifically to tackle an objection that they have observed coming from feedback during their campaign. As Jeff notes, he can “feel” how a launch is going, even before a product goes on sale.
Rich Schefren wrote an entire follow-up report to his first report (I believe it was the Missing Chapter follow-up to the Internet Business Manifesto) to specifically address a major sticking point he saw in his market. What was particularly amazing about this situation, was Rich was able to write the entire report DURING the launch campaign.
In my case, much of the content I published following up after the Masterplan report I released at the start of my campaign, contained elements designed to respond to specific rejections and talking points I saw in my market.
There were however, some things I couldn’t address during the campaign simply due to lack of resources (mostly time). There’s one thing that stuck in my mind since then that I wanted to write about here on my blog. This is a particularly important issue because I think it’s a mental hang-up you are likely feeling right now, which is significantly holding you back from success.
How To Work Less and Earn More By Leveraging The Synergy Between People And Technology
Several years ago when I was managing BetterEdit, my proofreading company that I sold in 2007, I was knee deep learning from Rich Schefren, taking his Business Growth System course.
Rich launched that program on the back of his most successful report to date, the Internet Business Manifesto, which featured the now famous flow chart of what an Internet entrepreneur is supposed to do if he or she wants to succeed online. If you haven’t read the Manifesto, I strongly recommend you do so as soon as possible, it’s still one of the most crucial reports on Internet marketing as an entrepreneur ever written.
After reading the Manifesto it was clear I needed to make some changes, so I joined Rich’s coaching program and began going through it. The premise of what Rich teaches is the idea that no person can realistically ever get to the point where their business looks after them, rather than they look after their business, if you do everything by yourself. Rich took this idea a lot further than just outsourcing, and sees business as a machine that can be completely automated.
At that point in time BetterEdit was doing well and I did have Angela, my admin/customer service person looking after most of the day to day emailing for the business, which is the main workload to keep it going. This was great, but as a result of thinking so much about automation and studying Rich’s course, I was interested in possibly using technology to further systematize the operations and gain more leverage.
Using Software To Automate
BetterEdit has a very simple job flow process. A client submits a paper and makes payment, the admin person assigns the job and forwards the document to an editor. The editor completes the job and returns to the document to both the admin and the client. Various emails flow back and forth if there are problems, but generally that’s the basic process.
One of the key weaknesses of the system I had was no affiliate program. I saw huge potential if I could find a way to pay a commission out to websites that referred jobs to the business. Besides manually tracking things, which would be a nightmare, I just couldn’t do it.
The answer to the affiliate issue was to create some kind of software that would handle the job process, including payments, so we could automatically track affiliate referrals and credit commissions for jobs completed.
I had to be careful because between paying editors and admin, the margin on jobs wasn’t massive. This wasn’t like an information product where I could pay out 50% commissions, I’d have to be careful. This was another reason where I saw software as a help as it could reduce the amount of work admin did, meaning I could incentivize affiliates with a higher commission.
With a software system in place, including an affiliate program, I could get out there and recruit an army of websites to refer customers to my business. I liked this idea because by then I was getting pretty tired of heading out to campuses to put up posters to promote the service, although I was starting to outsource this job too (my mind was constantly thinking about how I could work less without reducing my income).
Realizing Your Concept Can Be Tough
It was clear that software could be the automation answer, so I scheduled a meeting with a local development firm and sat down with them to talk about my plan.
