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Membership Site Bootcamp Free Videos

The free videos in this post have been taken offline and the links instead go to the sign-up sales page for Membership Site Bootcamp. Sorry if you missed the free content but if you are interested in starting a membership site, have a read of the rest of this post…

The day after I arrived in Vegas I got … Read the rest of this entry »

Vegas Offers Many Tips For Internet Marketers

I’ve put together a new video of the footage from around the Vegas strip. In this video I take you for a walk down the main casino and hotel strip, showing all kinds of crazy sites and sounds.

The strip is obviously a very commercial area, probably one of the most commercial places in the entire USA.

Spending time … Read the rest of this entry »

Arriving In Las Vegas

Here’s a video I just edited together of some of the early footage I recorded after arriving in Las Vegas. Please excuse some of the commentary – I was quite tired so I went a bit silly at times.

I’ve been in Vegas for a few days now and finally found some time to string together some of the … Read the rest of this entry »

Leaving For Las Vegas

Tonight I’m heading to the bright lights of Las Vegas and no, it’s not to gamble and drink since I don’t do either, although I do intend to see a Cirque Du Soleil show.

This is my first trip to Las Vegas and the main reason I’m heading there is for a special invite-only mastermind session with the top … Read the rest of this entry »

How To Find A Good Customer Support Person (Or Any Outsourced Staff)

In this final piece of a four part article series on customer service we look at one of the key components of a successful Internet business – a good customer support person.

If you have been following along this journey you will remember how Starbucks taught us the importance of good customer service as a powerful tool for … Read the rest of this entry »

Inside My Business: The Evolution Of A Customer Service System

This is the third part in a four part series of articles on customer service.

In part one we looked at a example from Starbucks customer service, where a simple free beverage voucher left a lasting positive impression on me. You can read this article here – Reputation Management: Starbucks Offers A Simple Lesson In Good Customer ServiceRead the rest of this entry »

Growing Pains: How To Manage Customer Service As A One Person Enterprise

In my previous post about Starbucks reputation management we looked at how a few good customer service systems can be used as a marketing strategy to encourage word of mouth and result in a competitive advantage.

In the case of people like me and many of you, my readers, we operate Internet businesses that largely are a product of … Read the rest of this entry »

Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service

I was traveling around Queen Street West in downtown Toronto this week and as always I popped into a Chapters bookshop (like a Borders). In Canada most bookshops have either a Starbucks or a Second Cup coffee shop. Many of the posts in this blog were created in cafes inside bookshops around the world.

I ordered a tea and … Read the rest of this entry »

What To Do About Google AdWords New Feature ‘Automatic Matching’ and a New Web TV Show from Andrew Lock

I have a couple of quick updates for you today as I have to run away from the house with the cleaning lady here.

Help! My Business Sucks!

Andrew Lock who I refer to as the eBay expert with the cool British accent, has recently started producing a web based television show called Help! My Business Sucks!.

The … Read the rest of this entry »

Video: How To Record Video Testimonials Using Skype

This is video number four in my live product launch case study. I recorded this yesterday, a day that was quite tiring but a ton of fun because I got to speak to six people who had all taken part in Blog Mastermind and listen to them recount their experiences in my program.

It was wonderful to meet everyone … Read the rest of this entry »

Super Affiliate Blogger by Gobala Krishnan

Gobala Krishnan, one of my favorite Asian Internet marketers and one of my top selling affiliates for Blog Mastermind (I’ve sent him several hundred dollars worth of commissions every month for a year now) just released a brand new course Super Affiliate Blogger.

I have to admit I’m a bit ticked off that he’s done this because … Read the rest of this entry »