Those who share my belief in following signs in life won’t be surprised when I say that sometimes the sign-posts, the omens, even as they relate to my business, are slow to come to my awareness, while at other times there’s too many obvious indications that I just have to pay attention and take swift action. Often things build up… Read the rest of this entry »
How To Find A Good Customer Support Person (Or Any Outsourced Staff)
By 35 Comments June 21, 2008
In this final piece of a four part article series on customer service we look at one of the key components of a successful Internet business – a good customer support person.
If you have been following along this journey you will remember how Starbucks taught us the importance of good customer service as a powerful tool for reputation… Read the rest of this entry »
