Entrepreneurs-Journey.com» reputation management http://www.entrepreneurs-journey.com Internet Marketing Blog Thu, 09 Feb 2012 12:57:53 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Growing Pains: How To Manage Customer Service As A One Person Enterprise http://www.entrepreneurs-journey.com/931/customer-service-business/ http://www.entrepreneurs-journey.com/931/customer-service-business/#comments Wed, 11 Jun 2008 21:01:34 +0000 Yaro Starak http://www.entrepreneurs-journey.com/931/customer-service-business/ In my previous post about Starbucks reputation management we looked at how a few good customer service systems can be used as a marketing strategy to encourage word of mouth and result in a competitive advantage.

In the case of people like me and many of you, my readers, we operate Internet businesses that largely are a product of… Read the rest of this entry »

]]> http://www.entrepreneurs-journey.com/931/customer-service-business/feed/ 33 Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service http://www.entrepreneurs-journey.com/927/reputation-management/ http://www.entrepreneurs-journey.com/927/reputation-management/#comments Mon, 09 Jun 2008 04:09:00 +0000 Yaro Starak http://www.entrepreneurs-journey.com/927/reputation-management-starbucks-offers-a-simple-lesson-in-good-customer-service/ I was traveling around Queen Street West in downtown Toronto this week and as always I popped into a Chapters bookshop (like a Borders). In Canada most bookshops have either a Starbucks or a Second Cup coffee shop. Many of the posts in this blog were created in cafes inside bookshops around the world.

I ordered a tea… Read the rest of this entry »

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