Can you imagine going two weeks without checking your email?
How about after waiting two weeks, you log into your inbox, and it’s empty…. because someone has handled your email for you!
By far the single most important thing you can do if you want to one day live a laptop lifestyle and stop working 10+ hour days on your business, is to take email off your plate.
Twelve years ago I made a decision to hire a work-at-home-mother to take over the email for my then main business, an essay editing service.
I couldn’t believe the difference it made.
I no longer had this stress point, always thinking I needed to check my messages in case something urgent came in, worrying about taking too long to reply and possibly missing out on paying jobs, and never feeling like I can get ahead as every day more emails show up.
Whenever I talk to entrepreneurs and ask them what they spend the most time on, it’s almost always email.
Some entrepreneurs lose their entire evenings because they stay at work to make a dent in an inbox that only seems to get bigger.
An Email Manager Can Do So Much More Than Just Reply To Emails
Once I hired and trained someone to look after my inbox, it was the last time I ever handled email myself.
Since then my team have replied to all incoming messages sent to the various businesses I have had over the years. I’ve had about six different email helpers during that time.
While the immediate benefit of no longer stressing over email is huge, what I did not see at first was how much of an impact this person can have on your business.
Email is a lot more than just newsletters and software update notifications. Email is frequently where potential customers message before they buy a product, or a current customer seeks support.
The person who handles your email is on the front line impacting the two things that matter most – sales and retention.
It’s not surprising so many entrepreneurs have trouble letting go of this aspect of their business — it feels too personal and too important to let other people handle it.
In my business, we’ve always kept things very simple when it comes to customer support. We use a shared Gmail inbox where all business related queries go.
There’s no helpdesk software or making our customers jump through hoops to get to us – just send an email to firstname.lastname@example.org and we will receive your message and reply.
My email team – affectionately called the ‘Client Care’ department – are more than just email robots.
They’ve built systems, templates, and learned how to dynamically deal with the unique situations that come at them, always with the goal of increasing sales and keeping existing customers happy.
Podcast: How To Hire Someone To Handle Your Email
In this special Yaro solo episode podcast, I take you behind the scenes of how I first hired someone to handle my email, then how over time the role has expanded.
You will learn:
How to begin the training process to reach the point where you feel comfortable having someone handle ALL your emails
What kind of systems you need, including template replies, folders and filters.
How to empower your team to take over by forcing yourself to NOT handle emails
…and a whole lot more!
I also talk about what my business looks like today in terms of email management.
Would You Like My Team To Handle Your Email?
If you’re inspired to hire your own inbox manager, but unsure where to start, I have some exciting news.
I’ve partnered with my current inbox management team to provide the same level of service I’ve used for the past 12 years, to deliver a brand new service: InboxDone.com.
InboxDone is for you if you’re looking to:
Free up all the time you now spend in your inbox every day
Create a business that fuels your freedom
Have an inbox representative who sends a response so good, it will be as personal as if you answered yourself
If you ever want to sell your business, you’ll have the asset of an assistant who truly knows your business
Lock in one price for as long as you’d like your emails handled
Every day, your personal Inbox Manager will take care of things like handling client queries, chase up potential customers and capture outstanding payments — all the things you don’t have time to do (or don’t want to do).
My team has been trained to write emails that convert, meaning their retention and acquisition rates are very high.
Here’s the catch:I don’t want anyone in your inbox who I can’t trust to run my own business behind the scenes. Since I won’t compromise that quality of service, and since my current team is small, we only have room for five applicants at this time. Just five.
We will select the five best applicants, who will be paired with an Inbox Manager to determine the specific needs you currently face. From there we will build a tailored email management service to your business that will ultimately save you tons of time and money.
Instead of going through the often laborious process of hiring a virtual assistant who may or may not write quality emails, or trying to find someone that you hope you can trust, I’m giving you access to a vetted manager, someone I’ve trusted with my inbox to for years.
After one conversation with my inbox team, you’ll feel confident that you’ve connected with someone trustworthy and reliable, someone who will free up your time and help you realize the carefree lifestyle you’ve always envisioned — and potentially even take your business to the next level.
You might be surprised by how simple this transition is to make and laugh at yourself for waiting so long to do it. The difference this service will make in your day-to-day life could lead to a big breakthrough, freeing you up to focus on rapid business growth by increasing your bottom line.
At the very least, hiring an email manager will give you a taste of freedom. You will see how bringing someone else on board — even just for an hour or two per day — can drastically reduce your stress and unlock some much needed time.