Tag: customer service

Why Thinking Like A Fish Can Help Your Business

Why Thinking Like A Fish Can Help Your Business

When we are operating a business, we are often told to try and think like the consumer. To ‘walk in their shoes’ or to ‘get inside their head’ and know what they are thinking and feeling. All this is done with the end goal of creating a better experience for...
The Power Of Personal Contact

The Power Of Personal Contact

This is going to sound somewhat contradictory to my advice to “ignore your email” in my article 4 Tips For Becoming A More Productive Entrepreneur – but hear me out, this is a very important point and so many businesses get it wrong. If you...